Please send returns via post to: Website Returns, Moda in Pelle, Enfield Terrace, Leeds LS7 1RG

• Items purchased online (including sale items, discounted items, or any item purchased at a promotional price) can be returned to our Head Office for a refund or exchange within 28 days of receiving the item, providing you have a returns form or proof of purchase, and the item is in perfect unworn condition and in original packaging. We'll be happy to offer you a refund, or exchange for a different size if available. 
• To return an item via post, please complete the returns form enclosed in your order, including reason for return or exchange. To help us process your returns and exchanges quickly and efficiently, please ensure all requested information is provided.
• If for any reason you did not receive a returns form, you can download one here. Please make sure you include your order reference number (Example: WEB123456 - this can be found on your order confirmation email), your name, item(s) to be returned or exchanged, and reason for the return. 
• We would also recommend you take a photo or photocopy of the returns form/proof of purchase for your records.
• Return postage costs are the responsibility of the customer, unless you find your item is faulty. If you believe you have received a faulty item, please email our Customer Service team with images displaying the fault. Our team will have the images checked by our in house footwear technicians and if the item does look to be faulty, you will be provided with a free returns code. 
• On the rare occasion that you receive a faulty or incorrect item, please ensure that you email customerservices@modainpelle.com prior to sending the item back. Please attach images where possible of the fault in your initial email, as this will help speed up the exchange or refund. We cannot refund postage costs for a faulted item which we have not been informed about prior to receiving the returns.
• We strongly advise you use a recorded or tracked delivery service to post your items, as unfortunately we cannot accept responsibility for items lost. Please retain your postage receipt or tracking number until your refund has been processed. 
• If you have returned your item/s for a refund, this will be processed within 14 days of receipt of your item in our warehouse. Once your refund is processed, you will receive a notification email. Please note all refunds will be completed to the original method of payment. These conditions do not affect your statutory rights.
• You can return via any courier of your choice.
• For all purchases made with John Lewis, please refer to the returns terms and conditions of John Lewis PLC.

• Items purchased online (including sale items, discounted items, or any item purchased at a promotional price) can be returned for a full refund or exchange in any Moda In Pelle store within 28 days of receiving the item, providing you have a returns form or proof of purchase, and the item is in perfect unworn condition and in the original packaging. We'll be happy to offer you a refund, or exchange for a different size or colour if possible.
• Orders purchased online cannot be returned to John Lewis concessions.
• To check if a local concession take your return, or to find your local Moda In Pelle store, please check our Store Locator Page for details
• In order to make a return in store, please bring the returns form provided with each order. Please fill out the form including reason for return or exchange. To help us process your returns and exchanges quickly and efficiently, please ensure all requested information is provided. 
• For all purchases made with John Lewis, please refer to the returns terms and conditions of John Lewis PLC.
• Any items purchased in a concession (John Lewis, Browns, Elphicks, Rutherfords, Stringers, Oldrids, Moores and De Gruchy) need to be returned to the same concession within 28 days of the date of purchase, providing you have a receipt or proof of purchase, and the item is in perfect unworn condition and in original packaging.
• For all purchases made in a John Lewis store, please refer to the returns terms and conditions of John Lewis PLC.
• If for any reason you did not receive a returns form, you can download one here. In this case, you will additionally need to provide either your order confirmation email or proof of purchase.
• If you have returned your item(s) for a refund this will be processed within 14 days of receipt of your item in our warehouse. Please note all refunds will be completed to the original method of payment. These conditions do not affect your statutory rights.

Please send returns via post to: Website Returns, Moda in Pelle, Enfield Terrace, Leeds LS7 1RG

• Please note that any items purchased in a Moda In Pelle store as part of one of our sale or promotions can only be returned for a refund if there is a fault with the item. All other sale items can be returned in exchange for an alternative item or a Gift Card.
• If you would prefer to return your item to our warehouse, please download our returns form here - fill out the form including reason for return or exchange. To help us process your returns and exchanges quickly and efficiently, please ensure all requested information is provided.
• If possible, please include your original store receipt in the parcel as proof of purchase - this will speed things up at our end! If you do enclose your original receipt, please also take a photo or photocopy of the receipt for your records.
• For all purchases made with John Lewis, please refer to the returns terms and conditions of John Lewis PLC.
• If purchased in a concession, the returns policy of the host department store (John Lewis, Browns, Elphicks, Rutherfords, Stringers, Oldrids, Moores and De Gruchy) will operate. Any returns must be returned to the same concession within 28 days of receiving the item, providing you have a receipt or proof of purchase, and the item is in perfect unworn condition and in the original packaging.
• Return postage costs are the responsibility of the customer, unless you find your item is faulty. If you believe you have received a faulty item, please email our Customer Service team with images displaying the fault. Our team will have the images checked by our in house footwear technicians and if the item does look to be faulty, you will be provided with a free returns code. 
• On the rare occasion that you receive a faulty or incorrect item, please ensure that you email customerservices@modainpelle.com prior to sending the item back. Please attach images where possible of the fault in your initial email, as this will help speed up the exchange or refund. We cannot refund postage costs for a faulted item which we have not been informed about prior to receiving the returns.
• If you have returned your item/s for a refund, this will be processed within 14 days of receipt of your item in our warehouse. Please note all refunds will be completed to the original method of payment. These conditions do not affect your statutory rights.
• You can return via any courier of your choice.

• Please note that any items purchased in a Moda In Pelle store as part of one of our sale or promotions can only be returned for a refund if there is a fault with the item. All other sale items can be returned in exchange for an alternative item or a Gift Card.
• Full price items purchased in a stand alone Moda In Pelle store can be returned for a refund or exchange in any Moda In Pelle stand alone store within 28 days of receiving the item, providing you have a receipt or proof of purchase, and the item is in perfect unworn condition and in original packaging.
• For all purchases made with John Lewis, please refer to the returns terms and conditions of John Lewis PLC.
• If purchased in a concession, the returns policy of the host department store (John Lewis, Browns, Elphicks, Rutherfords, Stringers, Oldrids, Moores and De Gruchy) will operate. Any returns must be returned to the same concession within 28 days of receiving the item, providing you have a receipt or proof of purchase, and the item is in perfect unworn condition and in the original packaging.
• Returns of items that were purchased at a concession may have a different returns policy, dependent on the store. Please check your receipt, or with the staff at the concession for more information.
• If you have returned your item/s for a refund this will be processed straight away in-store. Please note all refunds will be completed to the original method of payment. These conditions do not affect your statutory rights.

3 for 2 Offer - Returns, Exchanges & Refunds, Made Simple

We want our 3 for 2 offer to feel as lovely as the pieces you're buying - and that includes knowing exactly where you stand if you ever change your mind. Here it is, in plain English.

How the offer works:

Pick any 3 items in the offer and your cheapest item is free - so you pay for your two most expensive pieces and enjoy the third on us.

Why your free item doesn't show as £0

You might expect your free item to appear as £0. Instead, we share its value across all three items - a little off each - so every piece comes to you at its own discounted price.

Here's the lovely part:

You pay the same total and save the same amount either way. Sharing the saving simply means that, if you ever return something, you always get back exactly what you paid - fair, clear, and never a nasty surprise.

Here's an example. Your free item is worth £40, so your total saving is £40 - shared gently across all three:

Your items	Normal price	Your saving	Your price
Item 1	£60	£15	£45
Item 2	£60	£15	£45
Item 3	£40	£10	£30
Total	£160	£40	£120

 

Add the three savings up and they come to £40 - exactly the price of your free item. (The share works out at about a quarter off each here; the exact amount simply depends on the items you choose.)

Total Price, Price paid and Discount on total order is shown on your order confirmation email, so you can always check it.

If you'd like to return something

It couldn't be simpler - whatever you send back, you get back exactly what you paid for it:

Return one or more items → we refund the price you paid for each one (the price on your confirmation).

Keep the rest → your kept items keep their discount. We never recalculate or take your saving away.

Return everything → you receive a full refund, every penny.

Let's see it in action

Using the three items above:

Keep all three: you pay £120 instead of £160 - a £40 saving.