FAQs

If you know the name of the style, type it into the search bar and click the search icon. If it's in stock, it will appear.

Our menu can be used to navigate to the category of footwear you are looking for, with sub-categories available to help you refine your search.

Our ranges are updated regularly, so keep an eye on our New Arrivals to be first to shop the latest collection. For seasonal trends and styling ideas, take a look at our Be Inspired section.

Please see the size conversion chart on each product page, or view our size guide.

Still not sure? Our Customer Services team are happy to help. Email customerservices@modainpelle.com or visit our Contact us page, and we'll aim to reply within 1 to 4 working days.

And if the size isn't quite right, you have 60 days to exchange it.

Every style has a full product description on its product page, including the materials used.

Visit our shoe care guide for advice on keeping your shoes looking their best. Our shoe care range is available online and in our stores.

Choose the item you'd like, select your size and colour, and add it to My Bag. From My Bag, log in or register for an account, then continue to checkout.

If you need any help, call our Customer Services team on 0113 2007 310, Monday to Friday, 10am to 4pm (closed weekends), or email customerservices@modainpelle.com.

Our website is secure and regularly updated. If you're having trouble, these quick checks usually help:

• Can't log in? Reset your password, and make sure the security check is completed correctly.
• Payment not accepted? Check your delivery and billing details. Your billing address must match the address associated with your bank account.
• Paying with Klarna? Your billing and delivery addresses must be in the same country. If they aren't, please choose another payment method.
• UK address? Make sure you've chosen the right option in the Country field: UK – Mainland, UK – Northern Ireland, UK – Channel Islands (Guernsey), UK – Channel Islands (Jersey) or UK – Non Mainland.

You can make payment with your Shop account, Debit or Credit Card, Moda Store Credit, Apple Pay, Google Pay, PayPal and Klarna.

With Klarna, you can also pay in 30 days or in 3 interest-free instalments (subject to status).

Klarna is a secure payment method that lets eligible customers pay within 30 days or in 3 interest-free instalments. Klarna decides whether to offer these options to each customer.

If pay later isn't available, you can still pay straight away with your Shop account, Debit or Credit Card, Moda Store Credit, Apple Pay, Google Pay or PayPal. If you choose to pay now, you won't receive any follow-up emails from Klarna.

Once your order has been dispatched, Klarna will email you with instructions on how to pay. If you entered your email address incorrectly, please contact Klarna directly on 0808 189 3333.

We're unable to take payment directly for orders paid with Klarna.

Klarna doesn't offer pay later to every customer. If you're asked for card details, Klarna can't offer you pay later on this occasion. You can still pay now by card or choose another payment method.

In My Bag, enter your code in the box marked "Discount Code" and click "Save".

Only one promotional code can be used per order. Please check the terms of your code for any restrictions.

Simply reply to your order confirmation email with your request, and our Customer Services team will get back to you with an update.

Please note that orders can't be changed once they've been dispatched.

Enjoy free standard tracked delivery on all UK orders over £70.

For orders below £70, standard delivery charge is £2.95.

Next day delivery is available to most UK mainland postcodes

We deliver to over 50 countries worldwide, with a range of UK and international options. All orders are delivered by our trusted courier service. See our delivery page for full details and rates.

Once your order has been shipped, we'll email you with tracking details so you can follow your delivery on our courier's website.

If you haven't received an email, please check your junk folder first. For further help, email customerservices@modainpelle.com or visit our Contact us page.

Standard UK delivery takes 3 to 7 working days from the date of your order. We'll email you when your parcel leaves our warehouse, and our courier will then send you your delivery date and time slot.

Click & Collect is currently not available, but we'll be bringing it back soon. In the meantime, enjoy free standard tracked delivery on all UK orders over £70.

Please use the tracking number in your dispatch email to check the latest status of your delivery on our courier's website.

If you need more help, email customerservices@modainpelle.com with your order number and we'll look into it for you, aiming to reply within 1 to 4 working days.

You have a relaxed 60 days from the day your order arrives to return it.

1. Log in to your Account and choose Return or Exchange.
2. Pack your item unworn and in its original condition, with all tags and original packaging.
3. Post it to the address below, or return it in person at one of our stores or concessions (not John Lewis).

Website Returns, Moda In Pelle, 34 Enfield Terrace, Leeds LS7 1RG

You'll always get back exactly what you paid. How you're refunded depends on when you start your return:

• Within 14 days: choose a refund to your original payment method, or Moda Store Credit.
• Between 15 and 60 days: the value is added to your Moda Store Credit as soon as your parcel reaches us.

Sale and promotional items bought online can be returned on the same terms. These terms do not affect your statutory rights.

You have 60 days from the day your order arrives. Start your return within 14 days to choose between a refund to your original payment method or Moda Store Credit. Between 15 and 60 days, we'll refund you with Moda Store Credit.

Items must be unworn and in their original condition, with all tags and original packaging.

A little tip: try your shoes on a carpeted floor while you decide, to keep the soles and heels pristine.

You can use any courier you like, but we recommend a tracked service so you can follow your parcel's journey. Please keep your receipt or tracking number until your refund has gone through, as we can't take responsibility for items lost in the post.

There's no returns form to fill in. Simply start your return in your Account before you send it.

Return postage is the customer's cost, unless your item is faulty.

If you think your item is faulty, please email customerservices@modainpelle.com with clear photos before sending it back. If our footwear technicians confirm the fault, we'll send you a free returns code.

Please note, we're unable to refund postage costs for faulty items. To return a faulty item free of charge, you must use the free returns code provided by our Customer Services team.

Yes. Start an exchange in your Account under Return or Exchange, within 60 days of your order arriving.

A size exchange is a straight swap for the same style in the same colour, at the same price, with nothing more to pay, subject to availability.

Because every colour is priced individually, we can't swap colours or styles directly. Simply return your item as normal and place a new order for the piece you love.

Yes. You can return online orders within 60 days to any Moda in Pelle store, and to all our concessions except John Lewis. Please bring your item and proof of purchase.

Moda in Pelle stores: Meadowhall, Henley, Marlow, Amersham, Ilkley, Harrogate, Cirencester and Chester.

Concessions: York (Browns), Lytham (Stringers), Northallerton (Barkers), Windsor (Daniel), Jersey (De Gruchy), Grantham (Downtown), Beverley (Browns), Morpeth (Rutherfords), Gainsborough (Browns), Farnham (Elphicks), Halifax (Harveys), Coleraine (Moores), Norwich (Jarrolds), Helmsley (Browns), Fenwick Bracknell and Fenwick Brent Cross.

Online orders can't be returned to John Lewis concessions. Find your nearest store with our Store Finder.

Full-price items can be returned to any Moda in Pelle store within 60 days for a refund or exchange. Refunds go straight back to your original payment method.

Sale and promotional items can only be refunded if they're faulty. Otherwise, we're happy to exchange them or offer you a Gift Card.

Please send your item with your store receipt or proof of purchase to:

Website Returns, Moda In Pelle, 34 Enfield Terrace, Leeds LS7 1RG

We recommend keeping a photo of your receipt for your records.

• For a refund: include a contact phone number. Our Customer Services team will call you to refund your card within 10 working days of your parcel reaching us.
• For an exchange: include a note of the size you'd like and the address to send it to. We'll send it out within 10 working days of your parcel reaching us.

Items bought in a Moda in Pelle concession must be returned to that same concession, under the host store's own returns policy.

Anything bought through John Lewis follows John Lewis's own returns terms.

We're sorry, but after 60 days we can no longer accept a change-of-mind return or exchange. Faulty items are always covered, whatever the date.

It depends on when you start your return:

• Within 14 days of delivery: it's your choice, a refund to your original payment method or Moda Store Credit.
• Between 15 and 60 days: we'll add the value to your Moda Store Credit.

Either way, you'll always get back exactly what you paid for the item.

Moda Store Credit is added as soon as your parcel reaches us, ready to spend straight away.

Refunds to your original payment method are processed once your item reaches us, and take 5 to 10 working days to show in your account.

We'll email you once your refund has been processed.

Yes. If you start your return within 14 days, the refund-to-payment option stays open for up to 10 working days from the date you booked your return. If your parcel reaches us after that, we'll add the value to your Moda Store Credit instead.

Moda Store Credit holds the value of your returns in your account, ready to spend on any order at modainpelle.com.

Moda Store Credit never expires, and can't be transferred or exchanged for cash.

We don't currently email to confirm your return has arrived, but you can check its delivery using your courier's tracking. We'll email you as soon as your refund has been processed.

First, please check your tracking to make sure your parcel has been delivered to us. Moda Store Credit is added as soon as it arrives, and card refunds take 5 to 10 working days from then.

If it's been longer than that, email customerservices@modainpelle.com with your order number, the items you returned and your proof of postage. We'll look into it and aim to reply within 1 to 4 working days.

On a 3 for 2 offer, your cheapest item is free. Rather than showing that item at £0, we share its value across all three items, so each piece has its own discounted price. You pay the same total and save the same amount.

For example, if you buy items priced £60, £60 and £40, your £40 saving is shared out. You pay £45, £45 and £30, a total of £120.

If you return one item, you get back the price you paid for it, and the items you keep stay at their offer prices. We never recalculate the offer or take your saving away.

We take great care to make sure every item meets our standards, but on the rare occasion something is faulty, we'll put it right.

1. Before sending anything back, email customerservices@modainpelle.com with your order number or store receipt, and clear photos of the fault.
2. Our in-house footwear technicians will review your photos.
3. If the item is faulty, we'll send you a free returns code. You must use this code to return your item free of charge.

How we'll put it right:

• Within 30 days of receiving your order: a full refund to your original payment method.
• Between 30 and 60 days: the full value as Moda Store Credit, or a replacement where available.
• At any time: your rights under the Consumer Rights Act 2015 always apply, and we'll repair, replace or refund as appropriate.

A faulty item doesn't need to be unworn, as some faults only show with wear.

You won't pay to return a faulty item. Contact us with photos first and, once the fault is confirmed, we'll send you a free returns code.

Please note, we're unable to refund postage costs for faulty items. To return a faulty item free of charge, you must use the free returns code provided by our Customer Services team, so please get in touch before posting anything back.

We're proud of the quality of our shoes and accessories. If a genuine fault appears, your rights under the Consumer Rights Act 2015 apply, whenever it happens, and we'll repair, replace or refund as appropriate. This doesn't cover normal wear and tear.

We're sorry about that. Please email customerservices@modainpelle.com with your order number and a photo of the item you received, before sending it back. We'll put it right at no cost to you.

Log in to your account using the email address the eGift card was sent to. If you don't have an account yet, simply register with that email address.

Your eGift card balance will appear automatically as Moda Store Credit in your account. Add your items to My Bag, log in at checkout, and choose "Moda Store Credit" as your payment method.

If your order costs less than your balance, the rest stays in your Moda Store Credit for next time. If it costs more, you can pay the difference by card.

Log in to your account and go to your Moda Store Credit to see your balance.

eGift cards are valid for 24 months from the date of issue.

The amount paid by eGift card is returned to your Moda Store Credit. Anything you paid on top is refunded in line with our returns policy: to your original payment method or Moda Store Credit within 14 days, or as Moda Store Credit between 15 and 60 days.

You can buy an eGift card on our gift cards page, and we'll email it to your chosen recipient. Gift cards are also available in our stores.