Klarna

You need a pair of shoes for an occasion, but you're not sure which style to pick? Klarna is the answer. You don't need to pay for your goods until you've decided you're happy with them, this means you can order what you like the look of, then check it fits at home. You have 30 days to pay with no fees or interest and, the best part is, no account sign up is required, you just need to be at least 18. Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.klarna.com/uk. For a full rundown on eligibility, payment options and further information, browse our Klarna information page here.

Free In-store Returns

Full price items purchased in-store can be returned for a refund in any Moda store or concession (apart from John Lewis concessions) within 14 days of the date of purchase, providing you have a receipt or proof of purchase, and the item is in perfect unworn condition and in original packaging.

For an exchange or a credit refund on all full price items you can return your item up to 60 days of the date purchase.

If you have returned your item/s for a refund this will be processed within 10 working days of receipt in the store. Please note all refunds will be completed to the original method of payment. These conditions do not affect your statutory rights.

If you purchased a sale item, discounted item, or any item at a promotional price, we'll be happy to offer you either an exchange or credit note within 14 days of sale purchase, providing you have a receipt or proof of purchase, and the item is in perfect unworn condition and in original packaging.

Free Click & Collect Delivery

Click & Collect is currently not available, but we'll be bringing it back soon. In the meantime, enjoy free standard tracked delivery on all UK orders over £70.