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Returns information
Returns
Thank you for shopping with Moda in Pelle, we hope you love your new purchase!
However, if you are not completely satisfied, we'll be happy to offer you a refund or exchange.
Please note: Return postage costs are the responsibility of the customer, unless you find your item is faulty. If you believe you have received a faulty item, please email our Customer Services Team with images displaying the fault. Our team will have the images checked by our in house footwear technicians and if the item does look to be faulty, you will be provided with a free returns code.
We would advise to try your shoes on in a carpeted room while you are deciding if they are for you, to minimise any potential damage to the soles and heel.
I purchased online
If you made your purchase online at modainpelle.com, it can be returned one of two ways:
Return or exchange via post
Please send returns via post to: Website Returns, Moda in Pelle, Enfield Terrace, Leeds LS7 1RG
- Items purchased online (including sale items, discounted items, or any item purchased at a promotional price) can be returned to our Head Office for a refund or exchange within 28 days of receiving the item, providing you have a returns form or proof of purchase, and the item is in perfect unworn condition and in original packaging. We'll be happy to offer you a refund, or exchange for a different size if available.
- To return an item via post, please complete the returns form enclosed in your order, including reason for return or exchange. To help us process your returns and exchanges quickly and efficiently, please ensure all requested information is provided.
- If for any reason you did not receive a returns form, you can download one here. Please make sure you include your order reference number (Example: WEB123456 - this can be found on your order confirmation email), your name, item(s) to be returned or exchanged, and reason for the return.
- We would also recommend you take a photo or photocopy of the returns form/proof of purchase for your records.
- Return postage costs are the responsibility of the customer, unless you find your item is faulty. If you believe you have received a faulty item, please email our Customer Service team with images displaying the fault. Our team will have the images checked by our in house footwear technicians and if the item does look to be faulty, you will be provided with a free returns code.
- On the rare occasion that you receive a faulty or incorrect item, please ensure that you email customerservices@modainpelle.com prior to sending the item back. Please attach images where possible of the fault in your initial email, as this will help speed up the exchange or refund. We cannot refund postage costs for a faulted item which we have not been informed about prior to receiving the returns.
- We strongly advise you use a recorded or tracked delivery service to post your items, as unfortunately we cannot accept responsibility for items lost. Please retain your postage receipt or tracking number until your refund has been processed.
- If you have returned your item/s for a refund, this will be processed within 14 days of receipt of your item in our warehouse. Once your refund is processed, you will receive a notification email. Please note all refunds will be completed to the original method of payment. These conditions do not affect your statutory rights.
- You can return via any courier of your choice.
- For all purchases made with John Lewis, please refer to the returns terms and conditions of John Lewis PLC.
Free returns or exchanges in store
- Items purchased online (including sale items, discounted items, or any item purchased at a promotional price) can be returned for a full refund or exchange in any Moda In Pelle store within 28 days of receiving the item, providing you have a returns form or proof of purchase, and the item is in perfect unworn condition and in the original packaging. We'll be happy to offer you a refund, or exchange for a different size or colour if possible.
- Orders purchased online cannot be returned to John Lewis concessions.
- To check if a local concession take your return, or to find your local Moda In Pelle store, please check our Store Locator Page for details
- In order to make a return in store, please bring the returns form provided with each order. Please fill out the form including reason for return or exchange. To help us process your returns and exchanges quickly and efficiently, please ensure all requested information is provided.
- For all purchases made with John Lewis, please refer to the returns terms and conditions of John Lewis PLC.
- Any items purchased in a concession (John Lewis, Browns, Elphicks, Rutherfords, Stringers, Oldrids, Moores and De Gruchy) need to be returned to the same concession within 28 days of the date of purchase, providing you have a receipt or proof of purchase, and the item is in perfect unworn condition and in original packaging.
- For all purchases made in a John Lewis store, please refer to the returns terms and conditions of John Lewis PLC.
- If for any reason you did not receive a returns form, you can download one here. In this case, you will additionally need to provide either your order confirmation email or proof of purchase.
- If you have returned your item(s) for a refund this will be processed within 14 days of receipt of your item in our warehouse. Please note all refunds will be completed to the original method of payment. These conditions do not affect your statutory rights.
I purchased in store
If you made your purchase in any of our Moda in Pelle stores or concessions, it can be returned one of two ways:
Return or exchange item via post
Please send returns via post to: Website Returns, Moda in Pelle, Enfield Terrace, Leeds LS7 1RG
- Please note that any items purchased in a Moda In Pelle store as part of one of our sale or promotions can only be returned for a refund if there is a fault with the item. All other sale items can be returned in exchange for an alternative item or a Gift Card.
- If you would prefer to return your item to our warehouse, please download our returns form here - fill out the form including reason for return or exchange. To help us process your returns and exchanges quickly and efficiently, please ensure all requested information is provided.
- If possible, please include your original store receipt in the parcel as proof of purchase - this will speed things up at our end! If you do enclose your original receipt, please also take a photo or photocopy of the receipt for your records.
- For all purchases made with John Lewis, please refer to the returns terms and conditions of John Lewis PLC.
- If purchased in a concession, the returns policy of the host department store (John Lewis, Browns, Elphicks, Rutherfords, Stringers, Oldrids, Moores and De Gruchy) will operate. Any returns must be returned to the same concession within 28 days of receiving the item, providing you have a receipt or proof of purchase, and the item is in perfect unworn condition and in the original packaging.
- Return postage costs are the responsibility of the customer, unless you find your item is faulty. If you believe you have received a faulty item, please email our Customer Service team with images displaying the fault. Our team will have the images checked by our in house footwear technicians and if the item does look to be faulty, you will be provided with a free returns code.
- On the rare occasion that you receive a faulty or incorrect item, please ensure that you email customerservices@modainpelle.com prior to sending the item back. Please attach images where possible of the fault in your initial email, as this will help speed up the exchange or refund. We cannot refund postage costs for a faulted item which we have not been informed about prior to receiving the returns.
- If you have returned your item/s for a refund, this will be processed within 14 days of receipt of your item in our warehouse. Please note all refunds will be completed to the original method of payment. These conditions do not affect your statutory rights.
- You can return via any courier of your choice.
Free return or exchange in store
- Please note that any items purchased in a Moda In Pelle store as part of one of our sale or promotions can only be returned for a refund if there is a fault with the item. All other sale items can be returned in exchange for an alternative item or a Gift Card.
- Full price items purchased in a stand alone Moda In Pelle store can be returned for a refund or exchange in any Moda In Pelle stand alone store within 28 days of receiving the item, providing you have a receipt or proof of purchase, and the item is in perfect unworn condition and in original packaging.
- For all purchases made with John Lewis, please refer to the returns terms and conditions of John Lewis PLC.
- If purchased in a concession, the returns policy of the host department store (John Lewis, Browns, Elphicks, Rutherfords, Stringers, Oldrids, Moores and De Gruchy) will operate. Any returns must be returned to the same concession within 28 days of receiving the item, providing you have a receipt or proof of purchase, and the item is in perfect unworn condition and in the original packaging.
- Returns of items that were purchased at a concession may have a different returns policy, dependent on the store. Please check your receipt, or with the staff at the concession for more information.
- If you have returned your item/s for a refund this will be processed straight away in-store. Please note all refunds will be completed to the original method of payment. These conditions do not affect your statutory rights.
3 for 2 Offer Returns
3 for 2 Offer - Returns, Exchanges & Refunds, Made Simple
We want our 3 for 2 offer to feel as lovely as the pieces you're buying - and that includes knowing exactly where you stand if you ever change your mind. Here it is, in plain English.
How the offer works:
Pick any 3 items in the offer and your cheapest item is free - so you pay for your two most expensive pieces and enjoy the third on us.
Why your free item doesn't show as £0
You might expect your free item to appear as £0. Instead, we share its value across all three items - a little off each - so every piece comes to you at its own discounted price.
Here's the lovely part:
You pay the same total and save the same amount either way. Sharing the saving simply means that, if you ever return something, you always get back exactly what you paid - fair, clear, and never a nasty surprise.
Here's an example. Your free item is worth £40, so your total saving is £40 - shared gently across all three:
|
Your items |
Normal price |
Your saving |
Your price |
|
Item 1 |
£60 |
£15 |
£45 |
|
Item 2 |
£60 |
£15 |
£45 |
|
Item 3 |
£40 |
£10 |
£30 |
|
Total |
£160 |
£40 |
£120 |
Add the three savings up and they come to £40 - exactly the price of your free item. (The share works out at about a quarter off each here; the exact amount simply depends on the items you choose.)
Total Price, Price paid and Discount on total order is shown on your order confirmation email, so you can always check it.
If you'd like to return something
It couldn't be simpler - whatever you send back, you get back exactly what you paid for it:
Return one or more items → we refund the price you paid for each one (the price on your confirmation).
Keep the rest → your kept items keep their discount. We never recalculate or take your saving away.
Return everything → you receive a full refund, every penny.
Let's see it in action
Using the three items above:
Keep all three: you pay £120 instead of £160 - a £40 saving.
Delivery information
We ship our fabulous shoes and accessories to over 50 countries worldwide and have a range of delivery options to choose from. This page details delivery information for UK, European and International delivery addresses.
Brexit Update: Please note all European and International orders may take longer than usual and additional duty costs may apply at the point of receipt.
During the checkout process you will be given a range of delivery options. The following information will ensure you choose the delivery option that is right for you.
| UK Delivery Services | Details | Cost | Areas Available |
|---|---|---|---|
| Standard | Delivered within 5 to 7 working days | £2.95 / free for orders over £70 | UK Mainland & The Channel Islands |
| Next Working Day | Order by 6pm, Sunday through to Friday for delivery next day* | £4.95 | UK Mainland* |
| Click and Collect | Order online and collect in store within 3 to 5 working days* | £2.95 / free for orders over £70 | Moda in Pelle UK stores. For international delivery options please see below. |
| Standard Northern Ireland | Delivered within 5 to 7 working days | £4.95 | Northern Ireland |
Please note it is the responsibility of the customer to check the delivery address is correct at time of ordering. If an incorrect address is entered then Moda In Pelle and our Delivery supplier cannot be held responsible if the delivery is completed.
End of Season Sale Delivery
Please note that during Promotion and Sale periods it is likely that there will be delays in delivery, due to the increased volume of orders that we and our couriers are handling. We will do our best to ensure that delivery expectations are met. If you do have any queries, please contact customer services team at: customerservices@modainpelle.com or 0113 2007 310.
Click and Collect
We offer a Click and Collect service in our UK stores. Order online and select to collect from one of our UK stores.
*This service is subject to stock availability in our warehouse and in the store you wish to collect from.
For full details on Click and Collect please click here.
UK Standard
- This service is offered free of charge for all orders over £70.00 and a flat rate of £2.95 for all other orders to be delivered to the UK Mainland. Deliveries to Northern Ireland will be charged at £4.95.
- Estimated delivery time is 5 to 7 working days.
- Orders are shipped via EVRi.
- Once your order is dispatched from our warehouse you will receive an e-mail with the tracking information.
- You will receive emails from EVRi with delivery updates and on the day of delivery a 2 hour ETA delivery window.
- A signature is required upon delivery of your order.
- If you are not available at your delivery address, the courier will leave a calling card and will make a further two attempts at delivery before the parcel is returned to Moda in Pelle.
- Includes Northern Ireland, Jersey, Guernsey and The Channel Islands.
UK Next Working Day
- This service is a flat rate of £4.95.
- Orders will be delivered the next working day when ordered by 6pm Sunday to Friday.
- Does not include deliveries on Sunday or Bank Holidays.
- During Bank Holidays we are unable to dispatch until the first working day following the Bank Holiday.
- Applies to most delivery addresses within mainland UK, please find a list of postal codes this service is not available on below.
- Only available on products that are stocked in our central warehouse.
- Orders will be shipped via EVRi and a signature will be required upon delivery.
- You will receive emails from EVRi with delivery updates and on the day of delivery a 2 hour ETA delivery window.
- If delivery is delayed as a result of there being no one available to sign for the parcel at your delivery address the delivery charge is non-refundable.
- If you are not at your delivery address to sign for your parcel the carrier will leave a card with instructions on how you can collect it or rearrange delivery.
- There are a number of UK postcodes excluded from the next day service, please click here for details, please ensure you check this list before proceeding with this service, if your post code is excluded from this list and you still opt for the next day service you will still receive an express service but it will not be guaranteed next day.
Republic of Ireland
- This service is a flat rate of £9.95.
- Estimated delivery time is 5 to 7 working days.
- Orders are shipped via EVRi.
- Once your order is dispatched from our warehouse you will receive an e-mail with the tracking information.
- If you are not at your delivery address to sign for your parcel the carrier will leave a card with instructions on how you can collect it or rearrange delivery.
- *Please note that due to UK regulations aerosols cannot be shipped outside of the UK, as some of our shoe care products are aerosols please check the product descriptions before purchasing these items if your shipping address is outside of the UK.
- Please note due to new Brexit regulations, additional duty costs may apply at the point of receipt.
European
- Brexit Update: Please note all European and International orders may take longer than usual.
- This service is £9.95 for one item, a surcharge of £5 is added for every additional item that is ordered to cover the increased courier costs.
- Estimated delivery time is 5 to 10 working days.
- Orders are shipped via UPS.
- If you are not at your delivery address to sign for your parcel the carrier will leave a card with instructions on how you can collect it or rearrange delivery.
- *Please note that due to UK regulations aerosols cannot be shipped outside of the UK, as some of our shoe care products are aerosols please check the product descriptions before purchasing these items if your shipping address is outside of the UK.
- Please note due to new Brexit regulations, additional duty costs may apply.
International
- Brexit Update: Please note all European and International orders may take longer than usual.
- This service is £25.00 for one item, a surcharge of £5 is added for every additional item that is ordered to cover the increased courier costs.
- This service applies to any delivery address outside of Europe.
- Estimated delivery time is 7 to 10 working days.
- Orders are shipped via UPS.
- If you are not at your delivery address to sign for your parcel the carrier will leave a card with instructions on how you can collect it or rearrange delivery.
- *Please note that due to UK regulations aerosols cannot be shipped outside of the UK, as some of our shoe care products are aerosols please check the product descriptions before purchasing these items if your shipping address is outside of the UK.
- Please note due to new Brexit regulations, additional duty costs may apply.
Where we ship to
Countries we ship to outside of the UK:
- Austria
- Belgium
- Bulgaria
- Canada
- China
- Czech Republic
- Croatia
- Cyprus
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Hong Kong
- Italy
- Japan
- Latvia
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Serbia
- Singapore
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
- Turkey
*Please note that due to UK regulations aerosols cannot be shipped outside of the UK. Some of our shoe care products are aerosol based — please check before purchasing these items if your shipping address is outside of the UK.
Frequently asked questions
Please select a subject below and click a question for more information.
Products
Where can I find the style that I am looking for?
If you know the name of the product you are looking for simply type this into our search bar and click the search icon. The product should appear if it is in stock. Our ranges are continually updated so keep an eye on our 'New Arrivals' section and be the first to shop our new collection.
Why not take a look at our 'Be Inspired' section? Explore our seasonal trends, how to wear them and lots more! You're sure to find something you like and shop alternative styles if we've sold out.
What size should I order?
Please refer to our size conversion chart that is featured on each product page or click here.
If you're still not sure which size to order, our customer services team are on hand to give some advice and answer your questions. They can be contacted via customerservices@modainpelle.com or the Contact us page. We aim to respond to your query within 2 working days.
How do I know what material has been used?
All of our styles have a full product description that will include this information on the product details page.
How do I care for my shoes?
Please click here to visit our shoe care guide. We also have a range of shoe care, which will help keep your new purchases in great condition. Available online here and in stores.
Orders
How can I place an order?
Ordering one of our beautiful products couldn't be easier. Simply find the item/s you would like, select your size and colour and add to your basket. From your Basket Page, simply follow the steps to access your account or register a new account with us and proceed to the Checkout Page.
If you experience any problems our Customer Services team will be happy to help. Start a live web chat using our service or call on 0113 2007 310 between Mon-Fri 8am-6pm.
Why can't I place an order online?
Our website is fast, secure, and we update it regularly to maintain and improve how our customers are able to use it. Should you be having an issue with the website, please try these solutions to common issues:
- Unable to log into your Moda in Pelle account?
- Please request to update or change your password.
- Please ensure the captcha security question is answered correctly.
- This feature helps maintain the security of our website and your account.
- If a payment is not being accepted, please check you have entered the correct delivery and billing details.
- The 'Billing Address' needs to match the address that is used with your bank.
- If choosing to pay with Klarna via your card or the buy now pay later options, your billing and delivery address must be in the same country.
- Please choose an alternative payment method if one of your details are not within the same country.
- Have you set your address to the correct part of the UK?
- The options for UK in the Country field when adding or editing an address are:
- UK – Mainland
- UK – Northern Ireland
- UK – Channel Islands (Guernsey)
- UK – Channel Islands (Jersey)
- UK – Non Mainland
What method of payment can I use?
Here at Moda in Pelle we use Klarna as our secure online payment gateway, along with PayPal and AmazonPay.
This gives you the option to pay immediately by credit card, debit card, PayPal and AmazonPay, or buy now pay in 30 days or pay in 3 interest free instalments with Klarna (subject to status).
What is Klarna?
Klarna is an online payment method that allows some customers to have the option to pay within 30 days of their order. This option is not available for all customers, with Klarna making the decision whether to offer the buy now pay later option.
If buy now pay later is not available, you are still able to place orders as usual using your credit or debit card, PayPal or Amazon Pay. You will not receive any follow up emails from Klarna if choosing the pay now.
How do I make a payment to Klarna?
Once your order has been placed and dispatched, Klarna will contact you by email with instructions on how to pay. If for any reason you have incorrectly inputted your email address, please contact Klarna directly on 0808 189 3333.
Moda in Pelle are unable to take payment directly if payment is due with Klarna.
I want to use Klarna buy now pay later but they are asking for my card details?
Klarna do not offer this service to every customer.
If card details are being requested then Klarna are unable to offer you the buy now pay later service at this time.
I have a promotional code. How do I redeem it?
From time to time we run offers and promotional codes. When in the My Basket page, enter the promotional code you have in the box marked "Redeem Discount Code" and click "Apply". Only one promotional code can be redeemed per transaction, and please check the terms and conditions of the code you are using for any restrictions.
How do I cancel/amend my order?
To cancel an order please reply to your confirmation email with your request. Our customer service team will then look into this for you and contact you with an update.
To amend an order please reply to your confirmation email with your request. Once an order has been dispatched no amendments are possible, so please bear this in mind if contacting Moda in Pelle with an order update.
Delivery
What are your delivery options?
We deliver to over 50 countries worldwide and have a range of UK and International delivery options; please click here for full details and rates.
All our UK orders are delivered by Evri, with UPS delivering all overseas orders.
Has my order been shipped yet?
Once your order has been shipped you will receive an email update including tracking details from our courier (where applicable), you can use these to track progress of your delivery on the Evri or UPS website.
If you haven't received a confirmation email when you expected to please check your 'junk' email folder in the first instance. If you need any further assistance just contact Customer Services on customerservices@modainpelle.com or via our Contact us page.
How long will my online order take to arrive? (UK orders)
Standard delivery for the UK is 3-7 working days from your order date.
You will receive an email once your parcel has been dispatched from our warehouse and a further email from our delivery company Evri to provide you with your delivery date and scheduled delivery time.
When will my Click & Collect order be ready?
Click & Collect orders may take between 3-5 days to arrive into store. You will receive an email once your item is ready for collection.
My order says it has been dispatched but nothing has been received?
Please use your 16 digit tracking number, which can be found in an email sent by Evri, to check the status of your delivery.
For any further information please contact our customer service team at customerservices@modainpelle.com with your order number and query, and they will be happy to investigate and will respond within 48 hours.
Returns
How do I return my online order?
Please send returns via post to: Website Returns, Moda in Pelle, Enfield Terrace, Leeds LS7 1RG
- Items purchased online (including sale items, discounted items, or any item purchased at a promotional price) can be returned to our Head Office for a refund or exchange within 28 days of receiving the item, providing you have a returns form or proof of purchase, and the item is in perfect unworn condition and in original packaging. We'll be happy to offer you a refund, or exchange for a different size or colour if possible.
- To return an item via post, please complete the returns form enclosed in your order, including reason for return or exchange. To help us process your returns and exchanges quickly and efficiently, please ensure all requested information is provided.
- If for any reason you did not receive a returns form, you can download one here. Please make sure you include your order reference number (Example: WEB123456 - this can be found on your order confirmation email), your name, item(s) to be returned or exchanged, and reason for the return.
- We would also recommend you take a photo or photocopy of the returns form/proof of purchase for your records.
- Please note: Return postage costs are the responsibility of the customer, unless your product is found to be faulty after an inspection by our in-house Footwear Technicians. In this case, we will refund your postage costs.
- Please contact Customer Services should you believe you have received a Faulty Item so we can advise on the Returns Postage method most suitable.
- We strongly advise you use a recorded or tracked delivery service to post your items, as unfortunately we cannot accept responsibility for items lost. Please retain your postage receipt or tracking number until your refund has been processed.
- If you have returned your item/s for a refund, this will be processed within 10 working days of receipt of your item in our warehouse. Once your refund is processed, you will receive a notification email. Please note all refunds will be completed to the original method of payment. These conditions do not affect your statutory rights.
- You can also return via EVRi. Click here to find your local EVRi ParcelShop.
How should I return my parcel?
We recommend sending all parcels using a tracked service from one of the major couriers, such as Evri, Parcel Force or DPD, as this allows you to track the journey of your return.
If for any reason you did not receive your dispatch form, please follow this link to download a copy of the form.
Do I have to pay for my return?
The cost of returning an item is payable by the customer.
Can I return my online order to store?
Yes, all online orders can be returned to any one of our Moda in Pelle stores or concessions within 28 days of receiving your order.
To locate your nearest store please visit the Store Finder section of our website.
How long do we have to return an online order?
You have 28 days from receiving the item to return your order. All purchases must be returned in the same condition they were sent, including the original box.
I made a purchase instore but want to return via the post?
If returning by post please download a returns form from the returns section on our website. Please complete the form and also include a copy of your store receipt.
If requesting a refund, please provide a contact number as the refund will need to be made over the phone by our customer services team. The refund will be completed within 10 working days from the date your parcel is received.
If requesting an exchange, please indicate on the form the size you require and the address you would like the exchange sending out to. This will then be completed for you within 10 working days from the date your parcel is received.
What do I do if I have received or have a faulty item?
Whilst we do our utmost to ensure all our items are produced to a very high standard, it may happen that an item you receive has been damaged in transit or does not live up to the standards we all expect from Moda in Pelle. If this happens, please contact us with pictures of any defects on the item and email them to our customer service team with your order number or copy of your instore receipts and we will be more than happy to assist you.
Our contact email address is customerservices@modainpelle.com.
Will I have my postage refunded if my item is faulty?
Once photos have been received via email, our customer service team will review and advise. If any manufacturing faults are found we will be happy to reimburse postage costs.
How long is the warranty period on Moda in Pelle items?
We are very proud of the quality of our shoes and accessories, and offer a one-year guarantee on all items purchased directly through Moda in Pelle. This warranty is for manufacturing issues only and we cannot take responsibility for any fault that may have occurred through customary wear and tear.
Refunds
How long does it take to receive a refund?
Once your parcel is received into our warehouse, a refund or exchange will be completed for you within 10 working days. You will receive an email to confirm once a refund has been processed for you.
Do you send an email once my return has arrived?
We currently do not send an email to advise your parcel has been received. Customers can use their tracking information provided by the post office or other returns company to confirm the date the parcel is received.
What do I do if I have returned my online order but not received a refund?
All refunds are completed within 10 days of your returns parcel being received by our warehouse. If you have not received your refund within 10 days of your parcel being received by us, please check with your courier that the return has been successfully delivered to us, and if it has and 10 days has elapsed, please email our customer service team at customerservices@modainpelle.com with your order number, the name of the item(s) you have returned and also a copy of your postal receipt.
The customer service team will then investigate this for you and get back to you within 48 hours.
I purchased instore and returned via the post, how will I receive a refund?
Purchases originally made instore will be refunded to you over the phone by our customer service team. A call will be completed for you within 10 working days from the date your parcel is received.
Gift Cards
eGift Card Information
You will need to log in to your account using the email address the eGift card has been purchased for. Or, alternatively if you don't yet have an account with us, you'll need to register using the email address the eGift card was purchased for.
The funds from the eGift card will automatically appear in the e-wallet on your account. Simply add the items you wish to purchase to your basket, log in to your account at the checkout and select 'e-wallet' when asked how you want to pay.
If the items purchased total less than the gift voucher amount the remaining funds will stay in the e-wallet to use on the next purchase, if the items purchased exceed the gift voucher amount the remaining value must be paid by card in order to complete the order.
How can I find out how much is on my eGift card?
You can find out how much is on your eGift card by logging into your account and going to your e-wallet, this will tell you your balance.
How long is my eGift card valid for?
eGift cards are valid for 12 months from the date of issue.
What happens when I return items paid for using an eGift card?
Items bought using an eGift card will be refunded back to your e-wallet, the amount will be credited to your e-wallet balance. Only additional monies over and above the gift voucher amount will be refunded to the original payment method.
How do I buy someone an eGift card?
You can purchase an eGift card by clicking here, which will be emailed to the recipient specified at the time of purchase. Alternatively, visit one of our stores to purchase a gift card.
Send a message
Your message goes to our customer service inbox. Our team will reply by email.