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Returns information
Good news, you now have longer to decide. We have extended our returns window to a relaxed 60 days, so there is no need to rush and nothing to stress about. Take your time, enjoy your new pieces, and if anything is not quite right we will make it lovely and easy to sort.
Thank you for shopping with Moda in Pelle, we hope you love your new pieces. If something is not quite right, we will happily offer a refund or exchange, and you now have a relaxed 60 days window to decide. Here is everything you need.
The essentials
- You have a relaxed 60 days window from the day your order arrives.
- Items should be unworn and in their original condition, with all tags and original packaging.
- Start your return or exchange in your Account, under Return or Exchange.
- Refunds go back to your original payment method or your Moda Credit, depending on when you return.
- Return postage is the customer's responsibility, unless the item is faulty, in which case it will be free.
- A little tip: try your shoes on a carpeted floor while you decide, to keep the soles and heels pristine.
These terms do not affect your statutory rights.
Returning something you bought online
To start, simply log in to your Account and choose Return or Exchange at My Moda account. Whatever you send back, you get back exactly what you paid for it. What you can choose depends on how quickly you start your return.
Within 14 days, the choice is yours
- Straight back to your original payment method, or
- Into your Moda Credit, ready to spend right away.
If you start your return within 14 days, the payment-method option stays open even if your parcel takes a little longer to reach us, for up to 10 working days from the date you booked. If it arrives after that, we will simply add the value to your Moda Credit, and you are welcome to return any time within 60 days.
Between 15 and 60 days
We add the value straight to your Moda Credit as soon as your parcel reaches us, ready to spend whenever you like.
After 60 days
We are sorry that we can no longer accept a change of mind return or exchange. Faulty items are always covered, whatever the date.
How to send it back
- By post: send to the address below. Please use a tracked service and keep your receipt until your refund is through, as we cannot take responsibility for items lost in the post. You may use any courier you like.
- In person: you can return your web order to all our Moda in Pelle Stores and all our Concessions, apart from John Lewis Concessions. Just bring your item with proof of purchase. See Our stores and concessions below.
Card refunds are processed once your item reaches us and take 5 to 10 working days. For anything bought through John Lewis, please follow John Lewis's own returns terms.
Exchanges
- A different size? A straight swap for the same style in the same colour, at the same price, with nothing more to pay, subject to availability.
- A different colour or style? Because every colour is priced individually, we handle these as a return following the process above, and you simply place a new order for the piece you love.
If you bought in a store or concession
- In a Moda in Pelle store: full-price items can be returned for a refund or exchange at any Moda in Pelle store within 60 days, refunded straight away to your original payment method. Sale or promotional items can only be refunded if faulty, otherwise we are happy to exchange them or offer a Gift Card.
- By post: send to the same Website Returns address with your proof of purchase, and keep a photo of it for your records.
- Concessions: items bought in a Moda in Pelle concession must go back to that same concession, under the host store's own returns policy.
Our stores and concessions
Customers can return web orders to all our Moda in Pelle Stores, and all our Concessions apart from John Lewis Concessions. Items bought in a concession go back to that same concession under the host store's own policy.
- Moda in Pelle Stores
- Meadowhall, Henley, Marlow, Amersham, Ilkley, Harrogate, Cirencester and Chester.
- Concession Stores
- York (Browns), Lytham (Stringers), Northallerton (Barkers), Windsor (Daniel), Jersey (De Gruchy), Grantham (Downtown), Beverley (Browns), Morpeth (Rutherfords), Gainsborough (Browns), Farnham (Elphicks), Halifax (Harveys), Coleraine (Moores), Norwich (Jarrolds), Helmsley (Browns), Fenwick Bracknell and Fenwick Brent Cross.
- John Lewis Concessions Stores
- Cheadle, Oxford Street, Newcastle, Liverpool, White City, Trafford, Southampton, Glasgow, Leicester, Reading, Solihull, Leeds, Stratford, Kingston, Bluewater, Brent Cross, Nottingham, Milton Keynes, Norwich, Edinburgh, Bristol (Cribbs Causeway), Welwyn, Cheltenham and Cambridge. Online orders cannot be returned to John Lewis, and John Lewis purchases follow John Lewis's own returns terms.
3 for 2 and multibuy offers
When you buy on a 3 for 2 offer, your cheapest item is free, so you pay for your two most expensive items. You might expect that free item to show as £0. Instead, we share its value across all three items, so every item comes to you at its own discounted price.
You pay the same total and save the same amount either way. Sharing the saving simply means that if you ever send something back, you always get back exactly what you paid.
| Your items | Normal price | Your saving | Your price |
|---|---|---|---|
| Item 1 | £60 | £15 | £45 |
| Item 2 | £60 | £15 | £45 |
| Item 3 | £40 | £10 | £30 |
| Total | £160 | £40 | £120 |
The three savings add up to £40, exactly the price of your free item. If you return one item, you receive the price you paid for it, and the pieces you keep stay at their offer prices. We never recalculate the offer or take your saving away. Return everything and you receive the full amount, every penny.
Return Postage
Return postage is the customer's own cost, unless your item is faulty.
If you believe something is faulty, please email customerservices@modainpelle.com before sending it back, with clear photos of the fault. Our in-house footwear technicians will check the images, and if the item is faulty we will send you a free returns code, so returning it costs you nothing.
Please do get in touch before you post anything back. We cannot refund return postage on a faulty item we were not told about beforehand, and sending your photos up front helps us sort your exchange or refund more quickly.
Faulty or incorrect items
On the rare occasion something is faulty, we will put it right. Just let us know before sending it back, as set out under Return Postage above, and here is how.
How we will put it right
- Within 30 days of receiving your order: a full refund to your original payment method.
- Between 30 and 60 days: the full value as Moda Credit, or a replacement where available.
- At any time: for a genuine fault, your statutory rights under the Consumer Rights Act 2015 always apply, and we will repair, replace or refund as appropriate.
A faulty item does not need to be unworn, as some faults only show with wear. If we have sent the wrong item, just let us know the same way and we will put it right at no cost to you.
Good to know
- Delivery: enjoy free standard tracked delivery on all UK orders over £70.
- Start a return or exchange: in your Account, under Return or Exchange, at My Moda account.
- Returns address: Website Returns, Moda in Pelle, 34 Enfield Terrace, Leeds LS7 1RG.
- Moda Store Credit: never expires, can be used on any order at modainpelle.com, and is not transferable or exchangeable for cash.
- Your legal rights: these conditions do not affect your statutory rights, including those under the Consumer Rights Act 2015.
Returns & Exchanges
How do I return my online order?
You have a relaxed 60 days from the day your order arrives to return it.
- Log in to your Account and choose Return or Exchange.
- Pack your item unworn and in its original condition, with all tags and original packaging.
- Post it to the address below, or return it in person at one of our stores or concessions (not John Lewis).
Website Returns, Moda In Pelle, 34 Enfield Terrace, Leeds LS7 1RG
You'll always get back exactly what you paid. How you're refunded depends on when you start your return:
- Within 14 days: choose a refund to your original payment method, or Moda Store Credit.
- Between 15 and 60 days: the value is added to your Moda Store Credit as soon as your parcel reaches us.
Sale and promotional items bought online can be returned on the same terms. These terms do not affect your statutory rights.
How long do I have to return an online order?
You have 60 days from the day your order arrives. Start your return within 14 days to choose between a refund to your original payment method or Moda Store Credit. Between 15 and 60 days, we'll refund you with Moda Store Credit.
What condition do items need to be in?
Items must be unworn and in their original condition, with all tags and original packaging.
A little tip: try your shoes on a carpeted floor while you decide, to keep the soles and heels pristine.
How should I send my return?
You can use any courier you like, but we recommend a tracked service so you can follow your parcel's journey. Please keep your receipt or tracking number until your refund has gone through, as we can't take responsibility for items lost in the post.
There's no returns form to fill in. Simply start your return in your Account before you send it.
Do I have to pay for my return?
Return postage is the customer's cost, unless your item is faulty.
If you think your item is faulty, please email customerservices@modainpelle.com with clear photos before sending it back. If our footwear technicians confirm the fault, we'll send you a free returns code.
Please note, we're unable to refund postage costs for faulty items. To return a faulty item free of charge, you must use the free returns code provided by our Customer Services team.
Can I exchange for a different size?
Yes. Start an exchange in your Account under Return or Exchange, within 60 days of your order arriving.
A size exchange is a straight swap for the same style in the same colour, at the same price, with nothing more to pay, subject to availability.
Can I exchange for a different colour or style?
Because every colour is priced individually, we can't swap colours or styles directly. Simply return your item as normal and place a new order for the piece you love.
Can I return my online order to a store?
Yes. You can return online orders within 60 days to any Moda in Pelle store, and to all our concessions except John Lewis. Please bring your item and proof of purchase.
Moda in Pelle stores: Meadowhall, Henley, Marlow, Amersham, Ilkley, Harrogate, Cirencester and Chester.
Concessions: York (Browns), Lytham (Stringers), Northallerton (Barkers), Windsor (Daniel), Jersey (De Gruchy), Grantham (Downtown), Beverley (Browns), Morpeth (Rutherfords), Gainsborough (Browns), Farnham (Elphicks), Halifax (Harveys), Coleraine (Moores), Norwich (Jarrolds), Helmsley (Browns), Fenwick Bracknell and Fenwick Brent Cross.
Online orders can't be returned to John Lewis concessions. Find your nearest store with our Store Finder.
I bought something in a Moda in Pelle store. How do I return it?
Full-price items can be returned to any Moda in Pelle store within 60 days for a refund or exchange. Refunds go straight back to your original payment method.
Sale and promotional items can only be refunded if they're faulty. Otherwise, we're happy to exchange them or offer you a Gift Card.
I bought in store but want to return by post. What do I do?
Please send your item with your store receipt or proof of purchase to:
Website Returns, Moda In Pelle, 34 Enfield Terrace, Leeds LS7 1RG
We recommend keeping a photo of your receipt for your records.
- For a refund: include a contact phone number. Our Customer Services team will call you to refund your card within 10 working days of your parcel reaching us.
- For an exchange: include a note of the size you'd like and the address to send it to. We'll send it out within 10 working days of your parcel reaching us.
I bought from a concession or John Lewis. How do I return it?
Items bought in a Moda in Pelle concession must be returned to that same concession, under the host store's own returns policy.
Anything bought through John Lewis follows John Lewis's own returns terms.
Can I return something after 60 days?
We're sorry, but after 60 days we can no longer accept a change-of-mind return or exchange. Faulty items are always covered, whatever the date.
Refunds
Will I get my money back or Moda Store Credit?
It depends on when you start your return:
- Within 14 days of delivery: it's your choice, a refund to your original payment method or Moda Store Credit.
- Between 15 and 60 days: we'll add the value to your Moda Store Credit.
Either way, you'll always get back exactly what you paid for the item.
How long does it take to receive a refund?
Moda Store Credit is added as soon as your parcel reaches us, ready to spend straight away.
Refunds to your original payment method are processed once your item reaches us, and take 5 to 10 working days to show in your account.
We'll email you once your refund has been processed.
I started my return within 14 days, but my parcel will reach you later. Can I still get my money back?
Yes. If you start your return within 14 days, the refund-to-payment option stays open for up to 10 working days from the date you booked your return. If your parcel reaches us after that, we'll add the value to your Moda Store Credit instead.
What is Moda Store Credit?
Moda Store Credit holds the value of your returns in your account, ready to spend on any order at modainpelle.com.
Moda Store Credit never expires, and can't be transferred or exchanged for cash.
Do you send an email when my return arrives?
We don't currently email to confirm your return has arrived, but you can check its delivery using your courier's tracking. We'll email you as soon as your refund has been processed.
I've returned my online order but haven't received my refund. What should I do?
First, please check your tracking to make sure your parcel has been delivered to us. Moda Store Credit is added as soon as it arrives, and card refunds take 5 to 10 working days from then.
If it's been longer than that, email customerservices@modainpelle.com with your order number, the items you returned and your proof of postage. We'll look into it and aim to reply within 1 to 4 working days.
How do refunds work on 3 for 2 and multibuy offers?
On a 3 for 2 offer, your cheapest item is free. Rather than showing that item at £0, we share its value across all three items, so each piece has its own discounted price. You pay the same total and save the same amount.
For example, if you buy items priced £60, £60 and £40, your £40 saving is shared out. You pay £45, £45 and £30, a total of £120.
If you return one item, you get back the price you paid for it, and the items you keep stay at their offer prices. We never recalculate the offer or take your saving away.
Faulty Items
What do I do if I've received a faulty item?
We take great care to make sure every item meets our standards, but on the rare occasion something is faulty, we'll put it right.
- Before sending anything back, email customerservices@modainpelle.com with your order number or store receipt, and clear photos of the fault.
- Our in-house footwear technicians will review your photos.
- If the item is faulty, we'll send you a free returns code. You must use this code to return your item free of charge.
How we'll put it right:
- Within 30 days of receiving your order: a full refund to your original payment method.
- Between 30 and 60 days: the full value as Moda Store Credit, or a replacement where available.
- At any time: your rights under the Consumer Rights Act 2015 always apply, and we'll repair, replace or refund as appropriate.
A faulty item doesn't need to be unworn, as some faults only show with wear.
Will my return postage be refunded if my item is faulty?
You won't pay to return a faulty item. Contact us with photos first and, once the fault is confirmed, we'll send you a free returns code.
Please note, we're unable to refund postage costs for faulty items. To return a faulty item free of charge, you must use the free returns code provided by our Customer Services team, so please get in touch before posting anything back.
How long am I covered if something is faulty?
We're proud of the quality of our shoes and accessories. If a genuine fault appears, your rights under the Consumer Rights Act 2015 apply, whenever it happens, and we'll repair, replace or refund as appropriate. This doesn't cover normal wear and tear.
I've received the wrong item. What should I do?
We're sorry about that. Please email customerservices@modainpelle.com with your order number and a photo of the item you received, before sending it back. We'll put it right at no cost to you.
Delivery information
We ship our fabulous shoes and accessories to over 50 countries worldwide and have a range of delivery options to choose from. This page details delivery information for UK, European and International delivery addresses.
Brexit Update: Please note all European and International orders may take longer than usual and additional duty costs may apply at the point of receipt.
During the checkout process you will be given a range of delivery options. The following information will ensure you choose the delivery option that is right for you.
| UK Delivery Services | Details | Cost | Areas Available |
|---|---|---|---|
| Standard | Delivered within 3 to 7 working days | £2.95 / free for orders over £70 | UK Mainland & The Channel Islands |
| Next Working Day | Order by 3pm, Monday to Friday, for delivery next day* | £4.95 | UK Mainland* |
| Standard Northern Ireland | Delivered within 3 to 7 working days | £4.95 | Northern Ireland |
Please note it is the responsibility of the customer to check the delivery address is correct at time of ordering. If an incorrect address is entered then Moda In Pelle and our Delivery supplier cannot be held responsible if the delivery is completed.
End of Season Sale Delivery
Please note that during Promotion and Sale periods it is likely that there will be delays in delivery, due to the increased volume of orders that we and our couriers are handling. We will do our best to ensure that delivery expectations are met. If you do have any queries, please contact customer services team at: customerservices@modainpelle.com or 0113 2007 310.
Click and Collect
Click & Collect is currently not available, but we will be bringing it back soon. In the meantime, enjoy free standard tracked delivery on all UK orders over £70.
UK Standard
- This service is offered free of charge for all orders over £70.00 and a flat rate of £2.95 for all other orders to be delivered to the UK Mainland. Deliveries to Northern Ireland will be charged at £4.95.
- Estimated delivery time is 3 to 7 working days.
- Orders are shipped via EVRi.
- Once your order is dispatched from our warehouse you will receive an e-mail with the tracking information.
- You will receive emails from EVRi with delivery updates and on the day of delivery a 2 hour ETA delivery window.
- A signature is required upon delivery of your order.
- If you are not available at your delivery address, the courier will leave a calling card and will make a further two attempts at delivery before the parcel is returned to Moda in Pelle.
- Includes Northern Ireland, Jersey, Guernsey and The Channel Islands.
UK Next Working Day
- This service is a flat rate of £4.95.
- Orders will be delivered the next working day when ordered by 3pm Monday to Friday.
- Does not include deliveries on Sunday or Bank Holidays.
- During Bank Holidays we are unable to dispatch until the first working day following the Bank Holiday.
- Applies to most delivery addresses within mainland UK, please find a list of postal codes this service is not available on below.
- Only available on products that are stocked in our central warehouse.
- Orders will be shipped via EVRi and a signature will be required upon delivery.
- You will receive emails from EVRi with delivery updates and on the day of delivery a 2 hour ETA delivery window.
- If delivery is delayed as a result of there being no one available to sign for the parcel at your delivery address the delivery charge is non-refundable.
- If you are not at your delivery address to sign for your parcel the carrier will leave a card with instructions on how you can collect it or rearrange delivery.
- There are a number of UK postcodes excluded from the next day service, listed below, please ensure you check this list before proceeding with this service, if your post code is excluded from this list and you still opt for the next day service you will still receive an express service but it will not be guaranteed next day.
Excluded Postcodes: AB10, AB11, AB12, AB13, AB14, AB15, AB16, AB21, AB22, AB23, AB24, AB25, AB30, AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB39, AB41, AB42, AB43, AB44, AB45, AB51, AB52, AB53, AB54, AB55, AB56, BS21, BS35, BS48, BT1, BT10, BT11, BT12, BT13, BT14, BT15, BT16, BT17, BT18, BT19, BT2, BT20, BT21, BT22, BT23, BT24, BT25, BT26, BT27, BT28, BT29, BT3, BT30, BT31, BT32, BT33, BT34, BT35, BT36, BT37, BT38, BT39, BT4, BT40, BT41, BT42, BT43, BT44, BT45, BT46, BT47, BT48, BT49, BT5, BT51, BT52, BT53, BT54, BT55, BT56, BT57, BT6, BT60, BT61, BT62, BT63, BT64, BT65, BT66, BT67, BT68, BT69, BT7, BT70, BT71, BT74, BT75, BT76, BT77, BT78, BT79, BT8, BT80, BT81, BT82, BT9, BT92, BT93, BT94, CA10, CA11, CA12, CA13, CA14, CA15, CA16, CA17, CA18, CA19, CA20, CA21, CA22, CA23, CA24, CA25, CA26, CA27, CA28, CA5, CA6, CA7, CA8, CA9, CF83, DD10, DD8, DD9, DG10, DG11, DG12, DG13, DG14, DG2, DG3, DG4, DG8, DG9, DH7, DH8, DL10, DL11, DL12, DL13, DL14, DL2, DL7, DL8, DL9, DN11, DT11, DT2, DT3, DT6, DT8, DY14, EH26, EH36, EH41, EH42, EH43, EH44, EH45, EH46, EX14, EX15, EX16, EX17, EX18, EX19, EX23, EX31, EX32, EX33, EX34, EX35, EX36, EX37, EX38, EX39, EX5, FK15, FK17, FK18, FK19, FK20, FK21, FK8, FK9, G11, G12, G33, G63, G83, G84, GL11, GL12, GL13, GL18, GL19, GL20, GL54, GL56, GL7, GY1, GY10, GY2, GY3, GY4, GY5, GY6, GY7, GY8, GY9, HR3, HR5, HR6, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, HU15, IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, IM99, IP12, IP13, IP14, IP18, IV1, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV2, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV3, IV30, IV31, IV32, IV36, IV4, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV5, IV51, IV52, IV53, IV54, IV55, IV56, IV6, IV63, IV7, IV8, IV9, IV99, JE1, JE2, JE3, JE4, KA1, KA10, KA11, KA12, KA14, KA15, KA16, KA17, KA18, KA19, KA2, KA25, KA26, KA27, KA28, KA3, KA30, KA4, KA5, KA6, KA7, KA8, KA9, KW1, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, KW2, KW3, KW5, KW6, KW7, KW8, KW9, KY10, KY11, KY13, KY16, KY3, KY8, KY9, LA10, LA11, LA12, LA18, LA19, LA2, LA20, LA21, LA22, LA23, LA6, LA8, LD1, LD2, LD3, LD4, LD5, LD6, LD7, LD8, LL15, LL20, LL21, LL23, LL24, LL25, LL26, LL27, LL35, LL36, LL37, LL38, LL39, LL40, LL41, LL42, LL43, LL44, LL45, LL46, LL47, LL48, LL49, LL51, LL52, LL53, LL54, LL58, LL59, LL60, LL61, LL62, LL63, LL64, LL65, LL66, LL67, LL68, LL71, LL72, LL77, LN12, LN13, ML11, ML12, ML7, NE43, NE45, NE46, NE47, NE48, NE49, NE61, NE65, NE66, NE67, NE68, NE69, NE70, NE71, NP7, NP8, NR10, NR11, NR20, NR24, OX1, OX2, OX26, OX4, OX7, PA12, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA3, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PH10, PH11, PH12, PH13, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50, PH9, PL11, PL12, PL13, PL14, PL15, PL16, PL17, PL18, PL19, PL20, PL22, PL23, PL24, PL25, PL26, PL27, PL28, PL29, PL30, PL31, PL32, PL33, PL34, PL35, PL6, PO10, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, RG9, SA18, SA19, SA20, SA33, SA35, SA36, SA37, SA38, SA39, SA40, SA41, SA42, SA43, SA44, SA45, SA46, SA47, SA48, SA65, SN13, SN16, SO23, SY10, SY11, SY14, SY18, SY19, SY20, SY21, SY22, SY23, SY24, SY25, SY7, SY8, TA1, TA11, TA2, TA20, TA21, TA22, TA23, TA24, TA3, TA4, TA8, TD1, TD10, TD11, TD12, TD13, TD14, TD15, TD2, TD3, TD4, TD5, TD6, TD7, TD8, TD9, TQ10, TQ11, TQ12, TQ13, TQ7, TR1, TR11, TR12, TR13, TR14, TR15, TR16, TR2, TR21, TR22, TR23, TR24, TR25, TR27, TR3, TR4, TR5, TR6, TR7, TR8, TR9, TS12, TS13, TS14, WR15, WR6, WV15, WV16, WV5, WV6, YO21, YO22, YO25, YO7, ZE1, ZE2, ZE3
Republic of Ireland
- This service is a flat rate of £9.95.
- Estimated delivery time is 3 to 7 working days.
- Orders are shipped via EVRi.
- Once your order is dispatched from our warehouse you will receive an e-mail with the tracking information.
- If you are not at your delivery address to sign for your parcel the carrier will leave a card with instructions on how you can collect it or rearrange delivery.
- *Please note that due to UK regulations aerosols cannot be shipped outside of the UK, as some of our shoe care products are aerosols please check the product descriptions before purchasing these items if your shipping address is outside of the UK.
- Please note due to new Brexit regulations, additional duty costs may apply at the point of receipt.
European
- Brexit Update: Please note all European and International orders may take longer than usual.
- This service is £9.95 for one item, a surcharge of £5 is added for every additional item that is ordered to cover the increased courier costs.
- Estimated delivery time is 5 to 10 working days.
- Orders are shipped via UPS.
- If you are not at your delivery address to sign for your parcel the carrier will leave a card with instructions on how you can collect it or rearrange delivery.
- *Please note that due to UK regulations aerosols cannot be shipped outside of the UK, as some of our shoe care products are aerosols please check the product descriptions before purchasing these items if your shipping address is outside of the UK.
- Please note due to new Brexit regulations, additional duty costs may apply.
International
- Brexit Update: Please note all European and International orders may take longer than usual.
- This service is £25.00 for one item, a surcharge of £5 is added for every additional item that is ordered to cover the increased courier costs.
- This service applies to any delivery address outside of Europe.
- Estimated delivery time is 7 to 10 working days.
- Orders are shipped via UPS.
- If you are not at your delivery address to sign for your parcel the carrier will leave a card with instructions on how you can collect it or rearrange delivery.
- *Please note that due to UK regulations aerosols cannot be shipped outside of the UK, as some of our shoe care products are aerosols please check the product descriptions before purchasing these items if your shipping address is outside of the UK.
- Please note due to new Brexit regulations, additional duty costs may apply.
Where we ship to
Countries we ship to outside of the UK:
- Austria
- Belgium
- Bulgaria
- Canada
- China
- Czech Republic
- Croatia
- Cyprus
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Hong Kong
- Italy
- Japan
- Latvia
- Lithuania
- Luxembourg
- Malta
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Serbia
- Singapore
- Slovakia
- Slovenia
- Spain
- Sweden
- Switzerland
- Turkey
*Please note that due to UK regulations aerosols cannot be shipped outside of the UK. Some of our shoe care products are aerosol based — please check before purchasing these items if your shipping address is outside of the UK.
Delivery
What are your delivery options?
Enjoy free standard tracked delivery on all UK orders over £70.
Next day mainland UK delivery is available for a fee of £4.95, with orders being delivered the next working day when ordered by 3pm Monday to Friday - exclusions apply.
We deliver to over 50 countries worldwide, with a range of UK and international options. All orders are delivered by our trusted courier service. See our delivery page for full details and rates.
Has my order been shipped yet?
Once your order has been shipped, we'll email you with tracking details so you can follow your delivery on our courier's website.
If you haven't received an email, please check your junk folder first. For further help, email customerservices@modainpelle.com or visit our Contact us page.
How long will my UK order take to arrive?
Standard UK delivery takes 3 to 7 working days from the date of your order. We'll email you when your parcel leaves our warehouse, and our courier will then send you your delivery date and time slot.
Do you offer Click & Collect?
Click & Collect is currently not available, but we'll be bringing it back soon. In the meantime, enjoy free standard tracked delivery on all UK orders over £70.
My order says it has been dispatched, but it hasn't arrived. What should I do?
Please use the tracking number in your dispatch email to check the latest status of your delivery on our courier's website.
If you need more help, email customerservices@modainpelle.com with your order number and we'll look into it for you, aiming to reply within 1 to 4 working days.
Frequently asked questions
Please select a subject below and click a question for more information.
Products
Where can I find the style I'm looking for?
If you know the name of the style, type it into the search bar and click the search icon. If it's in stock, it will appear.
Our menu can be used to navigate to the category of footwear you are looking for, with sub-categories available to help you refine your search.
Our ranges are updated regularly, so keep an eye on our New Arrivals to be first to shop the latest collection. For seasonal trends and styling ideas, take a look at our Be Inspired section.
What size should I order?
Please see the size conversion chart on each product page, or view our size guide.
Still not sure? Our Customer Services team are happy to help. Email customerservices@modainpelle.com or visit our Contact us page, and we'll aim to reply within 1 to 4 working days.
And if the size isn't quite right, you have 60 days to exchange it.
How do I know what material has been used?
Every style has a full product description on its product page, including the materials used.
How do I care for my shoes?
Visit our shoe care guide for advice on keeping your shoes looking their best. Our shoe care range is available online and in our stores.
Orders
How can I place an order?
Choose the item you'd like, select your size and colour, and add it to My Bag. From My Bag, log in or register for an account, then continue to checkout.
If you need any help, call our Customer Services team on 0113 2007 310, Monday to Friday, 10am to 4pm (closed weekends), or email customerservices@modainpelle.com.
Why can't I place an order online?
Our website is secure and regularly updated. If you're having trouble, these quick checks usually help:
- Can't log in? Reset your password, and make sure the security check is completed correctly.
- Payment not accepted? Check your delivery and billing details. Your billing address must match the address associated with your bank account.
- Paying with Klarna? Your billing and delivery addresses must be in the same country. If they aren't, please choose another payment method.
- UK address? Make sure you've chosen the right option in the Country field: UK – Mainland, UK – Northern Ireland, UK – Channel Islands (Guernsey), UK – Channel Islands (Jersey) or UK – Non Mainland.
Which payment methods can I use?
You can make payment with your Shop account, Debit or Credit Card, Moda Store Credit, Apple Pay, Google Pay, PayPal and Klarna.
With Klarna, you can also pay in 30 days or in 3 interest-free instalments (subject to status).
What is Klarna?
Klarna is a secure payment method that lets eligible customers pay within 30 days or in 3 interest-free instalments. Klarna decides whether to offer these options to each customer.
If pay later isn't available, you can still pay straight away with your Shop account, Debit or Credit Card, Moda Store Credit, Apple Pay, Google Pay or PayPal. If you choose to pay now, you won't receive any follow-up emails from Klarna.
How do I make a payment to Klarna?
Once your order has been dispatched, Klarna will email you with instructions on how to pay. If you entered your email address incorrectly, please contact Klarna directly on 0808 189 3333.
We're unable to take payment directly for orders paid with Klarna.
I want to use Klarna pay later, so why is it asking for my card details?
Klarna doesn't offer pay later to every customer. If you're asked for card details, Klarna can't offer you pay later on this occasion. You can still pay now by card or choose another payment method.
How do I use a promotional code?
In My Bag, enter your code in the box marked "Discount Code" and click "Save".
Only one promotional code can be used per order. Please check the terms of your code for any restrictions.
How do I cancel or change my order?
Simply reply to your order confirmation email with your request, and our Customer Services team will get back to you with an update.
Please note that orders can't be changed once they've been dispatched.
Delivery
What are your delivery options?
Enjoy free standard tracked delivery on all UK orders over £70.
For orders below £70, standard delivery charge is £2.95.
Next day delivery is available to most UK mainland postcodes
We deliver to over 50 countries worldwide, with a range of UK and international options. All orders are delivered by our trusted courier service. See our delivery page for full details and rates.
Has my order been shipped yet?
Once your order has been shipped, we'll email you with tracking details so you can follow your delivery on our courier's website.
If you haven't received an email, please check your junk folder first. For further help, email customerservices@modainpelle.com or visit our Contact us page.
How long will my UK order take to arrive?
Standard UK delivery takes 3 to 7 working days from the date of your order. We'll email you when your parcel leaves our warehouse, and our courier will then send you your delivery date and time slot.
Do you offer Click & Collect?
Click & Collect is currently not available, but we'll be bringing it back soon. In the meantime, enjoy free standard tracked delivery on all UK orders over £70.
My order says it has been dispatched, but it hasn't arrived. What should I do?
Please use the tracking number in your dispatch email to check the latest status of your delivery on our courier's website.
If you need more help, email customerservices@modainpelle.com with your order number and we'll look into it for you, aiming to reply within 1 to 4 working days.
Returns & Exchanges
How do I return my online order?
You have a relaxed 60 days from the day your order arrives to return it.
- Log in to your Account and choose Return or Exchange.
- Pack your item unworn and in its original condition, with all tags and original packaging.
- Post it to the address below, or return it in person at one of our stores or concessions (not John Lewis).
Website Returns, Moda In Pelle, 34 Enfield Terrace, Leeds LS7 1RG
You'll always get back exactly what you paid. How you're refunded depends on when you start your return:
- Within 14 days: choose a refund to your original payment method, or Moda Store Credit.
- Between 15 and 60 days: the value is added to your Moda Store Credit as soon as your parcel reaches us.
Sale and promotional items bought online can be returned on the same terms. These terms do not affect your statutory rights.
How long do I have to return an online order?
You have 60 days from the day your order arrives. Start your return within 14 days to choose between a refund to your original payment method or Moda Store Credit. Between 15 and 60 days, we'll refund you with Moda Store Credit.
What condition do items need to be in?
Items must be unworn and in their original condition, with all tags and original packaging.
A little tip: try your shoes on a carpeted floor while you decide, to keep the soles and heels pristine.
How should I send my return?
You can use any courier you like, but we recommend a tracked service so you can follow your parcel's journey. Please keep your receipt or tracking number until your refund has gone through, as we can't take responsibility for items lost in the post.
There's no returns form to fill in. Simply start your return in your Account before you send it.
Do I have to pay for my return?
Return postage is the customer's cost, unless your item is faulty.
If you think your item is faulty, please email customerservices@modainpelle.com with clear photos before sending it back. If our footwear technicians confirm the fault, we'll send you a free returns code.
Please note, we're unable to refund postage costs for faulty items. To return a faulty item free of charge, you must use the free returns code provided by our Customer Services team.
Can I exchange for a different size?
Yes. Start an exchange in your Account under Return or Exchange, within 60 days of your order arriving.
A size exchange is a straight swap for the same style in the same colour, at the same price, with nothing more to pay, subject to availability.
Can I exchange for a different colour or style?
Because every colour is priced individually, we can't swap colours or styles directly. Simply return your item as normal and place a new order for the piece you love.
Can I return my online order to a store?
Yes. You can return online orders within 60 days to any Moda in Pelle store, and to all our concessions except John Lewis. Please bring your item and proof of purchase.
Moda in Pelle stores: Meadowhall, Henley, Marlow, Amersham, Ilkley, Harrogate, Cirencester and Chester.
Concessions: York (Browns), Lytham (Stringers), Northallerton (Barkers), Windsor (Daniel), Jersey (De Gruchy), Grantham (Downtown), Beverley (Browns), Morpeth (Rutherfords), Gainsborough (Browns), Farnham (Elphicks), Halifax (Harveys), Coleraine (Moores), Norwich (Jarrolds), Helmsley (Browns), Fenwick Bracknell and Fenwick Brent Cross.
Online orders can't be returned to John Lewis concessions. Find your nearest store with our Store Finder.
I bought something in a Moda in Pelle store. How do I return it?
Full-price items can be returned to any Moda in Pelle store within 60 days for a refund or exchange. Refunds go straight back to your original payment method.
Sale and promotional items can only be refunded if they're faulty. Otherwise, we're happy to exchange them or offer you a Gift Card.
I bought in store but want to return by post. What do I do?
Please send your item with your store receipt or proof of purchase to:
Website Returns, Moda In Pelle, 34 Enfield Terrace, Leeds LS7 1RG
We recommend keeping a photo of your receipt for your records.
- For a refund: include a contact phone number. Our Customer Services team will call you to refund your card within 10 working days of your parcel reaching us.
- For an exchange: include a note of the size you'd like and the address to send it to. We'll send it out within 10 working days of your parcel reaching us.
I bought from a concession or John Lewis. How do I return it?
Items bought in a Moda in Pelle concession must be returned to that same concession, under the host store's own returns policy.
Anything bought through John Lewis follows John Lewis's own returns terms.
Can I return something after 60 days?
We're sorry, but after 60 days we can no longer accept a change-of-mind return or exchange. Faulty items are always covered, whatever the date.
Refunds
Will I get my money back or Moda Store Credit?
It depends on when you start your return:
- Within 14 days of delivery: it's your choice, a refund to your original payment method or Moda Store Credit.
- Between 15 and 60 days: we'll add the value to your Moda Store Credit.
Either way, you'll always get back exactly what you paid for the item.
How long does it take to receive a refund?
Moda Store Credit is added as soon as your parcel reaches us, ready to spend straight away.
Refunds to your original payment method are processed once your item reaches us, and take 5 to 10 working days to show in your account.
We'll email you once your refund has been processed.
I started my return within 14 days, but my parcel will reach you later. Can I still get my money back?
Yes. If you start your return within 14 days, the refund-to-payment option stays open for up to 10 working days from the date you booked your return. If your parcel reaches us after that, we'll add the value to your Moda Store Credit instead.
What is Moda Store Credit?
Moda Store Credit holds the value of your returns in your account, ready to spend on any order at modainpelle.com.
Moda Store Credit never expires, and can't be transferred or exchanged for cash.
Do you send an email when my return arrives?
We don't currently email to confirm your return has arrived, but you can check its delivery using your courier's tracking. We'll email you as soon as your refund has been processed.
I've returned my online order but haven't received my refund. What should I do?
First, please check your tracking to make sure your parcel has been delivered to us. Moda Store Credit is added as soon as it arrives, and card refunds take 5 to 10 working days from then.
If it's been longer than that, email customerservices@modainpelle.com with your order number, the items you returned and your proof of postage. We'll look into it and aim to reply within 1 to 4 working days.
How do refunds work on 3 for 2 and multibuy offers?
On a 3 for 2 offer, your cheapest item is free. Rather than showing that item at £0, we share its value across all three items, so each piece has its own discounted price. You pay the same total and save the same amount.
For example, if you buy items priced £60, £60 and £40, your £40 saving is shared out. You pay £45, £45 and £30, a total of £120.
If you return one item, you get back the price you paid for it, and the items you keep stay at their offer prices. We never recalculate the offer or take your saving away.
Faulty Items
What do I do if I've received a faulty item?
We take great care to make sure every item meets our standards, but on the rare occasion something is faulty, we'll put it right.
- Before sending anything back, email customerservices@modainpelle.com with your order number or store receipt, and clear photos of the fault.
- Our in-house footwear technicians will review your photos.
- If the item is faulty, we'll send you a free returns code. You must use this code to return your item free of charge.
How we'll put it right:
- Within 30 days of receiving your order: a full refund to your original payment method.
- Between 30 and 60 days: the full value as Moda Store Credit, or a replacement where available.
- At any time: your rights under the Consumer Rights Act 2015 always apply, and we'll repair, replace or refund as appropriate.
A faulty item doesn't need to be unworn, as some faults only show with wear.
Will my return postage be refunded if my item is faulty?
You won't pay to return a faulty item. Contact us with photos first and, once the fault is confirmed, we'll send you a free returns code.
Please note, we're unable to refund postage costs for faulty items. To return a faulty item free of charge, you must use the free returns code provided by our Customer Services team, so please get in touch before posting anything back.
How long am I covered if something is faulty?
We're proud of the quality of our shoes and accessories. If a genuine fault appears, your rights under the Consumer Rights Act 2015 apply, whenever it happens, and we'll repair, replace or refund as appropriate. This doesn't cover normal wear and tear.
I've received the wrong item. What should I do?
We're sorry about that. Please email customerservices@modainpelle.com with your order number and a photo of the item you received, before sending it back. We'll put it right at no cost to you.
Gift Cards
How do I use my eGift card?
Log in to your account using the email address the eGift card was sent to. If you don't have an account yet, simply register with that email address.
Your eGift card balance will appear automatically as Moda Store Credit in your account. Add your items to My Bag, log in at checkout, and choose "Moda Store Credit" as your payment method.
If your order costs less than your balance, the rest stays in your Moda Store Credit for next time. If it costs more, you can pay the difference by card.
How can I check my eGift card balance?
Log in to your account and go to your Moda Store Credit to see your balance.
How long is my eGift card valid for?
eGift cards are valid for 24 months from the date of issue.
What happens if I return items paid for with an eGift card?
The amount paid by eGift card is returned to your Moda Store Credit. Anything you paid on top is refunded in line with our returns policy: to your original payment method or Moda Store Credit within 14 days, or as Moda Store Credit between 15 and 60 days.
How do I buy someone an eGift card?
You can buy an eGift card on our gift cards page, and we'll email it to your chosen recipient. Gift cards are also available in our stores.
Send a message
Your message goes to our customer service inbox. Our team will reply by email.
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Our published online policy allows eligible returns within 60 days of delivery. For requests started within 14 days, you can ask for an original-payment refund or Moda Store Credit; later change-of-mind returns normally receive Moda Store Credit. Our team confirms the applicable outcome. Your statutory rights are unaffected.
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A LITTLE MORE MODA
Keep the pair you love
A little thank-you for keeping your Moda favourites. Choose Store Credit or a shopping coupon towards your next purchase.
Request Store Credit
Request a coupon
Our team will confirm eligibility and any previous reward. Your request does not cancel your return or issue a reward.
Continue with my return
I would like to keep the selected pairs — please review a Store Credit offer
I would like to keep the selected pairs — please review a shopping coupon offer
towards your next purchase
{percent}% of your order total ({total}). One reward per order.
A fixed-value thank-you. One reward per order.
Requested keep-pair reward: {amount}, based on {percent}% of the order total ({total}). One reward per order. Staff must verify eligibility, value and any previous reward before issuing.
Requested keep-pair reward: {amount} fixed value. One reward per order. Staff must verify eligibility, value and any previous reward before issuing.
Address
Year (optional)
Choose a section
Birthday
Style preferences
Contact & offers
A birthday treat, just for you
Because your special day deserves a little Moda moment.
Your style, your way
Save birthday
Delivered
On its way
Preparing your order
Dispatched
Delivery update
Ready to collect
All items delivered
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Follow the latest updates for your order.
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{rating} out of 5 stars for {product}
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Tell us about {product}
How was the fit, comfort and quality?
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Customer
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Delivery details
Return / Exchange
Open delivery details to see all items in this order.
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Share the products you love. Your order and personal details stay private.
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Select and copy the product link above.
Choose the items to buy again. One of each selected size will be added at its current price.
This size is currently unavailable.
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Add selected to bag
Choose at least one available item.
Availability changed. Reopen Buy this again to check your items.
We could not confirm the response. Check your bag before adding these items again.
View bag
Size exchanges are for the same style and colour, at the same price, subject to availability. A different item is handled as a return followed by a new order.
No, I want a refund
No, I want a full refund
How would you like your refund?
Once we receive your items, we’ll inspect them and confirm your refund.
Back to exchange options
Continue to Returns & Exchange
Manage your return or exchange
Choose your items and reason in our secure returns service. For an exchange with store credit, credit is added after your items are received, inspected and approved. Then choose any available item and apply your credit at checkout.
Our returns service is not available here yet. Please contact our team for help.
Your Shopify return history is shown below. Open Returns & Exchange above for new requests, pending credit and updates that have not yet reached Shopify.
Let’s find your perfect fit.
A different size, a new favourite or a return — we’ll help you take the next step.
Your items
A few details
Your options
Return and exchange progress
Choose the items and quantities you’d like to return or exchange.
Tell us what wasn’t quite right, and we’ll help you find the best next step.
Choose what works for you. Your request will be reviewed before anything is processed.
Continue to details
See my options
Back
Your selection
Your selected items will appear here.
You’ll review your request before sending it. No refund or credit is issued at this step.
Return policy & what happens next
Only tried on indoors
Yes, I’ve worn them
Change my size
Find another favourite
Love the style? Choose an available size in the same style and colour.
Choose a different item. We’ll review your return before you place a new order.
Please choose a reason for each selected item.
Close
Choose my size
Explore other styles
Change selection
Use this size
Selected: {product} · {size}
Choose your preferred size in the pop-up.
Choose an available size for your pair. If the fit isn’t here, explore another favourite below.
Discover a few styles you might love, then choose an available size.
Not finding your size? Try another option.
A few other favourites for you
See available sizes
Browse the store for more options
Opens in a new tab. Your return request stays here.
Looking for a particular style?
Select a size, or browse more products.
Finding other styles you might like…
We couldn’t load suggestions just now. Try again, search for a style or browse the store.
No related styles are available here right now. Browse the store to explore more.
Replace my pair
Request the same style and size. Our team will review the issue and availability.
Moda Store Credit
Keep your refund in your Moda account, ready for your next favourite.
Ready to spend immediately
Once your return is approved and credit is issued.
Never expires
Shop online
Your approved refund is added to your Moda Store Credit balance. It is ready to spend immediately once issued and never expires. Use it towards your next order at modainpelle.com. Credit cannot be transferred or exchanged for cash.
Original payment method
Receive your refund back to the payment method used for your order.
5–10 working days
After we receive your return.
Bank processing times apply
Once approved, your refund is returned to your original payment method. The date it appears in your account depends on your bank or payment provider.
How does it work?
Browse more products
Your product and size have been saved. Choose an option for the next item to continue.
Item {number} of {total}
Current photos of your item
Please add at least 2 clear, recent photos: one of the whole item and one showing the soles, wear or area of concern. You can add up to 6 photos.
Add photos
JPEG or PNG · up to 5 MB each
Photo {number}
Uploaded securely
Please wait while your photos are saved…
{count} photos attached · minimum 2
Review your request
Our Customer Services team will review your photos and details, then contact you with a proposed resolution.
Tell us what has happened (up to 500 characters)
Keep your description within 500 characters.
Please add a little more detail so our team can help (at least 5 characters).
Please upload at least two different, current photos of your item.
Please submit items needing photo review separately from standard returns. Go back and select only those items for this request.
I understand that my request needs to be reviewed before a resolution is agreed.
Please tick the box to confirm that you understand your request needs to be reviewed.
Send for review
Your details have been sent
Awaiting team review
Thank you for sharing the details. Our customer services team will review your photos and come back to you. Please keep the item safely and do not send it back unless we ask you to.
Customer-service review
Store Credit added
Your request has been approved. You can keep this item, and your Moda Store Credit has been added so you can choose a new item.
Request closed
This request has been closed. Our team can help if you have any questions.
We could not refresh your damaged-item requests. Please try again.
Check request status
We could not confirm whether your request was received. Check its status before starting another request; your saved details will be reused safely.
We could not connect. Please try again.
We could not complete your request. Please try again.
Your item details
Let’s put this right.
Share a few photos and details so our team can help.
{count} photos attached
Before you send
Please keep your item until we confirm the next steps.
Uploading photo {number} of {total}
Finishing upload — photo {number} of {total}
Sending your item back for review
Return the unworn shoes with their tags and original packaging, protected inside an outer parcel. Include your order reference so we can match your parcel to your request.
Use a tracked postal service and keep your proof of postage until your request is complete. Standard return postage is your responsibility.
Website Returns, Moda in Pelle, 34 Enfield Terrace, Leeds LS7 1RG.
We’ll inspect the original pair before completing the agreed exchange or refund. Your selected outcome is recorded with your request.
Return requested for inspection
An offer for you
Offer accepted · awaiting approval
Our team will follow up
{amount} in Moda Store Credit
You can keep the item if you accept this offer. There is no need to send it back.
Thank you. We’ve recorded your acceptance. The credit will appear in your balance once finance approves it and processing is complete.
We’ve let our team know you’d prefer another resolution. Please keep the item safely while they follow up.
Please check the amount before accepting. Moda Store Credit never expires. If this doesn’t suit you, choose another resolution below.
Accept this Store Credit offer
I’d prefer another resolution
Thank you. Your request has been received. Please send your original pair back using the instructions below. Your exchange or refund will be reviewed after the parcel arrives.
Your returned item has been reviewed and the approved Moda Store Credit has been added to your account.
Confirm
One last check, then we’ll guide you through sending your pair back.
Confirm return / exchange
Please confirm your request below before posting your parcel. These are the instructions to follow once your request has been received.
Pack your original pair
Send your parcel to us
We’ll check your return
Once your original pair has arrived and passed inspection, our team will arrange your requested size in the same style and colour, subject to availability. Selecting a size does not reserve stock.
Our team will review your replacement request and confirm the next steps. Please wait for their instructions before sending anything back.
Send your original pair back for inspection. Your request is for Moda Store Credit towards a new order. Once approved and issued, your credit never expires. Your chosen item is a preference, not a reservation; you can choose any item and pay any difference at checkout.
Send your original pair back for inspection. Once your return is approved and Moda Store Credit is issued, you can use it towards a new order. Your credit never expires.
Send your original pair back for inspection. Our team will check eligibility and authorise the refund to your original payment method before it is processed.
Our team will confirm your refund amount after reviewing the return. No refund is issued when you submit this request.
Your request is recorded. Any exchange, credit or refund still needs the team’s review.
Our Customer Services team will review your details and confirm the next steps. Please do not send anything back until they ask you to.
Test processing — no money or stock moved
Refund confirmed
Replacement dispatched
Inspection recorded
Received — awaiting inspection
Our team is reviewing this request. We will show the next step here.
We will check your returned pair and confirm your requested size before dispatch. Your replacement has not been dispatched yet.
We could not confirm the response. Check your original request below or view your returns. Checking reuses the same reference and will not create another request.
Track delivery
Awaiting your return
Your next step
Please send your item back using the instructions below. Once it arrives, our team will check it and confirm the next step for your return or exchange.
Part of your return has arrived
Awaiting your remaining items
Leave the rest to us
We’ll inspect your return and confirm the next step.
Already posted it? This page will update once our warehouse has logged your parcel.
Thank you, your returned item has arrived. Our team will inspect it before your return or exchange is processed. You do not need to send it again.
Awaiting replacement dispatch
Pack with care
Place your unworn pair, tags and original shoe box inside an outer parcel. Include your order number and keep postage labels off the shoe box.
Post your parcel
Use a tracked service and keep your proof of postage. Return postage is at your expense.
Use the return label below and follow the carrier’s instructions. Keep your proof of postage.
Once your pair has passed inspection, we’ll arrange your requested size, subject to availability.
Once approved, your Moda Store Credit will be added to your account. It never expires.
After inspection and approval, we’ll process your refund to the original payment method.
Return address
Your posting instructions
Please send only the items you have yet to return.
View return
Return in progress
You already have a return in progress for this order. You can view its status below.
Return another item
Cancel return
Changed your mind? You can cancel this request if you haven’t posted any of the items. Your original order will stay as it is.
I confirm I haven’t posted any items in this return.
Please confirm that you haven’t posted the items.
Yes, cancel my return
Keep my return
Cancellation being checked
We’re checking your cancellation. Please don’t post the items yet.
Check cancellation
Your return has been cancelled. Please keep your items. Your original order is unchanged.
Return cancelled
As your item has been worn outside, our Customer Services team will review its condition and contact you with a proposed resolution.
Your notes
Photos for review
Worn outside
Tried on indoors
View return instructions
Customer Services has asked you to return your item. Please follow the instructions below.
Please contact Customer Services for your return instructions before posting your item.
Your item has been inspected. Customer Services will confirm the resolution.
You can submit your request. Customer Services needs to check the order adjustments before confirming your refund, Store Credit or exchange.
{percent}% of your order item value ({total}). One reward per order.
One fixed reward per order.
Exchange your item
Exchange requested. Customer Services will check the item and confirm the next steps.
Please choose an exchange, Store Credit or a refund to your original payment method.
Congratulations!
Your reward request is with our team. We’ll be in touch once it’s approved.
We could not confirm your request. Please try again. Your request will not be duplicated.
We could not load your return offers. You can continue with your return or try again.
Your reward request is awaiting review.
Your keep-offer review has been closed. Contact Customer Services if you need help.
Tell us you would prefer an exchange. Customer Services will review the details before confirming availability and the next steps.
Keep your item. Choose a little something towards your next purchase.
{percent}% reward
Your reward
Offer details
Once Store Credit is issued, these items cannot be returned for another refund or credit.
Your Moda Store Credit request is saved. We’ll email you as soon as it’s ready.
Your shopping voucher request is with our team. We’ll be in touch once it’s approved.
Reward requested
Request details
- Choosing a selection results in a full page refresh.
