Delivery Information

We ship our fabulous shoes and accessories to over 50 countries worldwide and have a range of delivery options to choose from. This page details delivery information for UK, European and International delivery addresses.

Brexit Update: Please note all European and International orders may take longer than usual and additional duty costs may apply at the point of receipt.

During the checkout process you will be given a range of delivery options. The following information will ensure you choose the delivery option that is right for you.

UK Delivery Services Details Cost Areas Available
Standard Delivered within 3 to 7 working days £2.95 / free for orders over £70 UK Mainland
Next Working Day Order by 3pm, Monday to Friday, for delivery next day* £4.95 UK Mainland*
Standard Northern Ireland Delivered within 3 to 7 working days £4.95 Northern Ireland
Standard Channel Islands Delivered within 5 to 8 working days £5.95 Channel Islands

Please note it is the responsibility of the customer to check the delivery address is correct at time of ordering. If an incorrect address is entered then Moda In Pelle and our Delivery supplier cannot be held responsible if the delivery is completed.

End of Season Sale Delivery

Please note that during Promotion and Sale periods it is likely that there will be delays in delivery, due to the increased volume of orders that we and our couriers are handling. We will do our best to ensure that delivery expectations are met. If you do have any queries, please contact customer services team at: customerservices@modainpelle.com or 0113 2007 310.

Click and Collect

Click & Collect is currently not available, but we will be bringing it back soon. In the meantime, enjoy free standard tracked delivery on all UK orders over £70.

UK Standard
  • This service is offered free of charge for all orders over £70.00 and a flat rate of £2.95 for all other orders to be delivered to the UK Mainland. Deliveries to Northern Ireland will be charged at £4.95. Deliveries to the Channel Islands will be charged at £5.95.
  • Estimated delivery time is 3 to 7 working days.
  • Orders are shipped via EVRi.
  • Once your order is dispatched from our warehouse you will receive an e-mail with the tracking information.
  • You will receive emails from EVRi with delivery updates and on the day of delivery a 2 hour ETA delivery window.
  • A signature is required upon delivery of your order.
  • If you are not available at your delivery address, the courier will leave a calling card and will make a further two attempts at delivery before the parcel is returned to Moda in Pelle.
  • Includes Northern Ireland, Jersey, Guernsey and The Channel Islands.
UK Next Working Day
  • This service is a flat rate of £4.95.
  • Orders will be delivered the next working day when ordered by 3pm Monday to Friday.
  • Does not include deliveries on Sunday or Bank Holidays.
  • During Bank Holidays we are unable to dispatch until the first working day following the Bank Holiday.
  • Applies to most delivery addresses within mainland UK, please find a list of postal codes this service is not available on below.
  • Only available on products that are stocked in our central warehouse.
  • Orders will be shipped via EVRi and a signature will be required upon delivery.
  • You will receive emails from EVRi with delivery updates and on the day of delivery a 2 hour ETA delivery window.
  • If delivery is delayed as a result of there being no one available to sign for the parcel at your delivery address the delivery charge is non-refundable.
  • If you are not at your delivery address to sign for your parcel the carrier will leave a card with instructions on how you can collect it or rearrange delivery.
  • There are a number of UK postcodes excluded from the next day service, listed below, please ensure you check this list before proceeding with this service, if your post code is excluded from this list and you still opt for the next day service you will still receive an express service but it will not be guaranteed next day.

    Excluded Postcodes: AB10, AB11, AB12, AB13, AB14, AB15, AB16, AB21, AB22, AB23, AB24, AB25, AB30, AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB39, AB41, AB42, AB43, AB44, AB45, AB51, AB52, AB53, AB54, AB55, AB56, BS21, BS35, BS48, BT1, BT10, BT11, BT12, BT13, BT14, BT15, BT16, BT17, BT18, BT19, BT2, BT20, BT21, BT22, BT23, BT24, BT25, BT26, BT27, BT28, BT29, BT3, BT30, BT31, BT32, BT33, BT34, BT35, BT36, BT37, BT38, BT39, BT4, BT40, BT41, BT42, BT43, BT44, BT45, BT46, BT47, BT48, BT49, BT5, BT51, BT52, BT53, BT54, BT55, BT56, BT57, BT6, BT60, BT61, BT62, BT63, BT64, BT65, BT66, BT67, BT68, BT69, BT7, BT70, BT71, BT74, BT75, BT76, BT77, BT78, BT79, BT8, BT80, BT81, BT82, BT9, BT92, BT93, BT94, CA10, CA11, CA12, CA13, CA14, CA15, CA16, CA17, CA18, CA19, CA20, CA21, CA22, CA23, CA24, CA25, CA26, CA27, CA28, CA5, CA6, CA7, CA8, CA9, CF83, DD10, DD8, DD9, DG10, DG11, DG12, DG13, DG14, DG2, DG3, DG4, DG8, DG9, DH7, DH8, DL10, DL11, DL12, DL13, DL14, DL2, DL7, DL8, DL9, DN11, DT11, DT2, DT3, DT6, DT8, DY14, EH26, EH36, EH41, EH42, EH43, EH44, EH45, EH46, EX14, EX15, EX16, EX17, EX18, EX19, EX23, EX31, EX32, EX33, EX34, EX35, EX36, EX37, EX38, EX39, EX5, FK15, FK17, FK18, FK19, FK20, FK21, FK8, FK9, G11, G12, G33, G63, G83, G84, GL11, GL12, GL13, GL18, GL19, GL20, GL54, GL56, GL7, GY1, GY10, GY2, GY3, GY4, GY5, GY6, GY7, GY8, GY9, HR3, HR5, HR6, HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, HU15, IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, IM99, IP12, IP13, IP14, IP18, IV1, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV2, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV3, IV30, IV31, IV32, IV36, IV4, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV5, IV51, IV52, IV53, IV54, IV55, IV56, IV6, IV63, IV7, IV8, IV9, IV99, JE1, JE2, JE3, JE4, KA1, KA10, KA11, KA12, KA14, KA15, KA16, KA17, KA18, KA19, KA2, KA25, KA26, KA27, KA28, KA3, KA30, KA4, KA5, KA6, KA7, KA8, KA9, KW1, KW10, KW11, KW12, KW13, KW14, KW15, KW16, KW17, KW2, KW3, KW5, KW6, KW7, KW8, KW9, KY10, KY11, KY13, KY16, KY3, KY8, KY9, LA10, LA11, LA12, LA18, LA19, LA2, LA20, LA21, LA22, LA23, LA6, LA8, LD1, LD2, LD3, LD4, LD5, LD6, LD7, LD8, LL15, LL20, LL21, LL23, LL24, LL25, LL26, LL27, LL35, LL36, LL37, LL38, LL39, LL40, LL41, LL42, LL43, LL44, LL45, LL46, LL47, LL48, LL49, LL51, LL52, LL53, LL54, LL58, LL59, LL60, LL61, LL62, LL63, LL64, LL65, LL66, LL67, LL68, LL71, LL72, LL77, LN12, LN13, ML11, ML12, ML7, NE43, NE45, NE46, NE47, NE48, NE49, NE61, NE65, NE66, NE67, NE68, NE69, NE70, NE71, NP7, NP8, NR10, NR11, NR20, NR24, OX1, OX2, OX26, OX4, OX7, PA12, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA3, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PH10, PH11, PH12, PH13, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50, PH9, PL11, PL12, PL13, PL14, PL15, PL16, PL17, PL18, PL19, PL20, PL22, PL23, PL24, PL25, PL26, PL27, PL28, PL29, PL30, PL31, PL32, PL33, PL34, PL35, PL6, PO10, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, RG9, SA18, SA19, SA20, SA33, SA35, SA36, SA37, SA38, SA39, SA40, SA41, SA42, SA43, SA44, SA45, SA46, SA47, SA48, SA65, SN13, SN16, SO23, SY10, SY11, SY14, SY18, SY19, SY20, SY21, SY22, SY23, SY24, SY25, SY7, SY8, TA1, TA11, TA2, TA20, TA21, TA22, TA23, TA24, TA3, TA4, TA8, TD1, TD10, TD11, TD12, TD13, TD14, TD15, TD2, TD3, TD4, TD5, TD6, TD7, TD8, TD9, TQ10, TQ11, TQ12, TQ13, TQ7, TR1, TR11, TR12, TR13, TR14, TR15, TR16, TR2, TR21, TR22, TR23, TR24, TR25, TR27, TR3, TR4, TR5, TR6, TR7, TR8, TR9, TS12, TS13, TS14, WR15, WR6, WV15, WV16, WV5, WV6, YO21, YO22, YO25, YO7, ZE1, ZE2, ZE3

Republic of Ireland
  • This service is a flat rate of £9.95.
  • Estimated delivery time is 3 to 7 working days.
  • Orders are shipped via EVRi.
  • Once your order is dispatched from our warehouse you will receive an e-mail with the tracking information.
  • If you are not at your delivery address to sign for your parcel the carrier will leave a card with instructions on how you can collect it or rearrange delivery.
  • *Please note that due to UK regulations aerosols cannot be shipped outside of the UK, as some of our shoe care products are aerosols please check the product descriptions before purchasing these items if your shipping address is outside of the UK.
  • Please note due to new Brexit regulations, additional duty costs may apply at the point of receipt.
European
  • Brexit Update: Please note all European and International orders may take longer than usual.
  • This service is £9.95 for one item, a surcharge of £5 is added for every additional item that is ordered to cover the increased courier costs.
  • Estimated delivery time is 5 to 10 working days.
  • Orders are shipped via UPS.
  • If you are not at your delivery address to sign for your parcel the carrier will leave a card with instructions on how you can collect it or rearrange delivery.
  • *Please note that due to UK regulations aerosols cannot be shipped outside of the UK, as some of our shoe care products are aerosols please check the product descriptions before purchasing these items if your shipping address is outside of the UK.
  • Please note due to new Brexit regulations, additional duty costs may apply.
International
  • Brexit Update: Please note all European and International orders may take longer than usual.
  • This service is £25.00 for one item, a surcharge of £5 is added for every additional item that is ordered to cover the increased courier costs.
  • This service applies to any delivery address outside of Europe.
  • Estimated delivery time is 7 to 10 working days.
  • Orders are shipped via UPS.
  • If you are not at your delivery address to sign for your parcel the carrier will leave a card with instructions on how you can collect it or rearrange delivery.
  • *Please note that due to UK regulations aerosols cannot be shipped outside of the UK, as some of our shoe care products are aerosols please check the product descriptions before purchasing these items if your shipping address is outside of the UK.
  • Please note due to new Brexit regulations, additional duty costs may apply.
Where we ship to

Countries we ship to outside of the UK:

  • Austria
  • Belgium
  • Bulgaria
  • Canada
  • China
  • Czech Republic
  • Croatia
  • Cyprus
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Hungary
  • Hong Kong
  • Italy
  • Japan
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Norway
  • Poland
  • Portugal
  • Romania
  • Serbia
  • Singapore
  • Slovakia
  • Slovenia
  • Spain
  • Sweden
  • Switzerland
  • Turkey

*Please note that due to UK regulations aerosols cannot be shipped outside of the UK. Some of our shoe care products are aerosol based — please check before purchasing these items if your shipping address is outside of the UK.

 

Delivery

What are your delivery options?

Enjoy free standard tracked delivery on all UK orders over £70.

Next day mainland UK delivery is available for a fee of £4.95, with orders being delivered the next working day when ordered by 3pm Monday to Friday - exclusions apply.

We deliver to over 50 countries worldwide, with a range of UK and international options. All orders are delivered by our trusted courier service. See our delivery page for full details and rates.

Has my order been shipped yet?

Once your order has been shipped, we'll email you with tracking details so you can follow your delivery on our courier's website.

If you haven't received an email, please check your junk folder first. For further help, email customerservices@modainpelle.com or visit our Contact us page.

How long will my UK order take to arrive?

Standard UK delivery takes 3 to 7 working days from the date of your order. We'll email you when your parcel leaves our warehouse, and our courier will then send you your delivery date and time slot.

Do you offer Click & Collect?

Click & Collect is currently not available, but we'll be bringing it back soon. In the meantime, enjoy free standard tracked delivery on all UK orders over £70.

My order says it has been dispatched, but it hasn't arrived. What should I do?

Please use the tracking number in your dispatch email to check the latest status of your delivery on our courier's website.

If you need more help, email customerservices@modainpelle.com with your order number and we'll look into it for you, aiming to reply within 1 to 4 working days.

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